Dallas, Irving, TX

The communication was consistent.

Estela listened to my concern and stated that she could help me, when others that I had spoken to previously did not.

She took care of my problem as soon as I told her what was going on. I been calling weeks ahead to get it resolved. Everyone I talk to was telling me to call back in a couple of days.

Please have programs set up for hardships

Elizabeth was professional and assisted quickly with my inquiry. She was able to provide me the information efficiently and with ease.

The representative just hung up. Literally, no thank you for calling or saying have a good day. He just released the call. I found that to be very rude.

It was quick and easy!

While I would not recommend BSI Financial in to others due to my previous experiences with un-helpful staff, This recent experience was exceptional. The representative on the phone did an excellent job.

I had a GREAT experience because the service was exceptional. The staff was friendly and attentive, addressing all my needs promptly. The quality of the product exceeded my expectations, and the overall process was smooth and efficient. I couldn't...

Train customer service to your employees Stop being rude and let customers speak