Dallas, Irving, TX

He was fantastic

The way you are handling Escrow. I usually get a letter stating pay X into escrow or your monthly payment will go up. I was told there is not letter and you will pay more each month, no option to make additional payment to escrow to keep monthly...

Eli Was great

I requested a mortgage payoff and was told it would take 3 to 5 business days. I have yet to receive it and it has been +5 days!

Elizabeth was able to help get my escrow amount corrected on the website She followed through with what she told me and got a big mess resolved. THANK YOU ELIZABETH!!!!!

I just need a payoff amount emailed to me and the attorney. I was told this could be done within 48 hours. It has now been 4 days and it’s still not sent. The request has been escalated twice. I cannot close on my home until the paperwork is...

Ericka was nice and professional. She listened to me and made sure that I understood her.

Good job on bringing me the information

I returned a phone call from BSI. The Vmail on my end left no indication as to why BSI was reaching out to me. I called back thinking it was important & after waiting on hold for a long time, finally reached some one who told me BSI was calling...

She was quick and thorough.