Dallas, Irving, TX

Had my question answered

Mr. Wyatt handled my escrow situation in a very timely manner. He was polite and professional!

More understanding when someone is going thru hardships financially

Overview:  It is my understanding that BSI, the VA and PHH had a deal put in place that PHH would service the partial claims (as in my case is not the only one they did when they restructured loans). PHH states they don't have any of my information...

He was great help.

informative and friendly

Better communication with customers whose loan has been transferred to your company.

Kevin was able to quickly identify and understand the issue I was having and gave me reassurance on the process.

Alanna had the info I needed and knew the BSI process and docuemtnation. The issue was that on an earlier call I was given incorrect info advising me that my mortgage was assumable when in fact it was not. The incorrect info was then sent out...

Mauricio answered all the question I had