Dallas, Irving, TX

Questions were answered

was very professional and did a great job. However, I should not have had to call in. I paid an escrow shortage and had to call in in order to get the payment adjusted back down.

Pleasant CSR.

Was concerned over recent turnover from WesBanco to BSI I did receive a 1 letterfrom WesBanco which wasn't " priority" ,call to WesBanco wasn't helpful at all Call to BSI was very helpful everything resumed smoothly over a couple of days Thanks...

Addressed my question promptly and took the necessary steps to resolve my issue

Everything went well for my experience.

Bennie took care of the problem immediately and actually did what hw said he would do...great cutomer service

All of my questions and needs were addressed

Very helpful and able to get me logged in.

Michael took his time to explain things to me and helped me feel at ease with the transition process of our mortgage