Consumer Direct | Santa Ana's Cover Image

Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,834)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

Search Reviews

Write a Review

4.81

(45,834)

Filter by Date

Range

Filter by Rating

Experience.com

4.8

(37.8K)

Zillow

4.97

(491)

Google

4.88

(7.4K)

Show All

Reset all filters

Ana made sure to keep us updated throughput the process of the loan and was very responsive

Reply from Ana Lopes

June 3rd, 2026 02:35 PM

I'm happy to know that you appreciated the updates and responsiveness, Kaitlyn. Keeping you informed during the loan process is important to me, and I'm grateful for your feedback. Thank you for your kind words!

Who knew buying my own house would be such a huge process! Lol. Ken made it go smoothly and kept us informed at every step.

Reply from New American Funding - Ken Ostrande...

May 24th, 2026 03:40 PM

thank you for the kind words!

Matthew and the team at NAF made the whole process smooth and easy, promptly answering any questions I had and guiding me through the loan process. Thank you Matthew!

Reply from Matthew Novakoff

June 2nd, 2026 07:20 PM

Thank you, Tyler, for sharing your experience. I'm glad to hear that the process went smoothly and that I could assist with your questions. If you need anything further, please don't hesitate to reach out.

with Blair was excellent! He explained things in a way we could understand and he always answered all of his emails in a very timely manner. Meghann was good. I know she's extremely busy, but she rarely answered her emails. overall, it was...

Reply from Blair Bates

June 2nd, 2026 06:02 PM

David, I'm glad to know you had an excellent experience working with me and found my explanations clear and timely. I appreciate your feedback about Meghann, and I'll certainly pass your comments along. Thank you for your kind words, and if...

Whenever I had a question Max and Janelle both would help me and go over with me thoroughly Max really seem like I felt like he knew me as like a friend cuz he was very patient with me and he spent a lot of time on the over the phone with me...

Reply from Max Tinder

June 2nd, 2026 03:05 PM

Sarah, I appreciate your kind words and am glad to hear that you felt supported throughout the process. It's wonderful to know that both Janelle and I could assist you thoroughly. If you have any more questions or need further assistance, please...

We have worked with Jenny a few times now and it has always been a great experience! Her and Michelle were prompt getting back to us with any and all questions we had! I would recommend New American Fund to anyone looking for mortgage help!...

Reply from New American Funding - Jenny Cho

May 26th, 2026 04:17 PM

I'm happy to hear that working with me and Michelle has been a great experience for you, Alisa. I appreciate your recommendation of New American Funding for mortgage help. If you ever have more questions or need assistance again, please don't...

The process was dragged out for over 3 months. Considering we already have a loan with NAF, I find that unacceptable.

Reply from New American Funding - Mark Esterho...

May 26th, 2026 07:11 PM

I'm sorry to hear that the process took longer than expected, Matthew. I understand your frustration, especially given your existing relationship with us. Please reach out to me directly so I can address your concerns and work towards a resolution....

We are retired and Jemmy and Michelle were patient and understanding with us and answered our concerns. They were accessible when we needed them. Very professional.

Reply from Jenny Cho

May 26th, 2026 04:18 PM

I'm pleased to hear that you found the support from Michelle and me patient and understanding, Robert. It's important to me to be accessible and address any concerns you have. Your kind words about our professionalism mean a lot.

Cynthia was absolutely wonderful throughout my entire home buying process. From start to finish, she was knowledgeable, responsive, patient, and genuinely cared about helping me every step of the way. She always took the time to answer my questions,...

Reply from Owner

June 7th, 2026 12:00 AM

Thank you so much for this wonderful review! We are absolutely thrilled to hear that Cynthia provided such an exceptional experience during your home-buying journey. Buying a home can certainly be stressful, and it is incredibly rewarding to...

Great team! Easy orocess

Reply from Owner

May 30th, 2026 12:00 AM

Thank you for the great feedback! We're thrilled to hear you had a smooth and easy experience with our team. We appreciate your business and hope you're enjoying your new home!

881–890 of 45834

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Disclaimer