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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(46,183)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Incredibly prompt communication, got process done very quickly. Took time to answer questions even on his day off

Reply from Drew Haberl

July 24th, 2024 02:06 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

I came to New American Funding with imperfect credit. The representative Steve Menozzi was excellent. He was knowledgeable, personable, responsive, and creative. Steve helped me and my wife work around several barriers to buy our first home...

I had a ton of questions and the entire team was readily available to answer them all. They were very patient and helpful.

The use of the portal felt unnecessary as everything I uploaded was asked repeatedly to Be sent again. Contact with the loan officers was not always helpful. Most of my questions went unanswered. Overall the process is frustrating and you should...

Reply from Ashley Kasperski

July 23rd, 2024 02:06 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Kaitlyn was AMAZING through this process. She was extremely communicative and very responsive in such a timely manner. She always made sure we had exactly what we needed when we needed it. She was always kind and professional in all interactions...

Reply from Kaitlyn Scalera

July 22nd, 2024 08:42 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Available information was presented as necessary and possible. Understanding that some requirements, decisions and necessities were outside of the loan officer's scope was key, especially when those requirements are coming from underwriting,...

Reply from Ashley Kasperski

July 12th, 2024 05:41 PM

I'm truly pleased to hear that you found the information helpful, Michael. It's always my goal to present the necessary details as clearly as possible, so I'm glad to hear that was your experience. You're absolutely right that some aspects...

Even though my schedule was unpredictable and we had a medical emergency at the beginning of the loan process our NAF Team was patient and helped us through the process.Using our home equity was the best answer financially for us and NAF understood...

Reply from Stephen O'Donnell

July 22nd, 2024 04:09 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Communication timing of document request everything was done in reverse making the process more stressful Accuracy of the information received via previous agents was completely off base! I was told by the first person I delt with as a new...

Reply from Devin Powers Davis

July 22nd, 2024 02:13 PM

New American Funding has digitized, and streamlined the home-buying process. Everything can be done from the comfort of your couch and was as simple as can be. They worked tirelessly for me to get me my VA home loan on my first house. Very...

Jeff and New American Finding did a great job with my mortgage and most importantly all the communication and customer service from beginning to end. Had a great experience.

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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