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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,953)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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I was prequalified for $350,000 and found a home for $330,000. The week before closing I find out that underwriting was not happy with the debt to income ratio, even though my debts decreased since the last credit pull. My loan officer low...

Reply from New American Funding - Christopher ...

February 26th, 2025 09:50 PM

I deeply regret to hear about the difficulties you experienced, Farrah. It certainly isn't a representation of the level of service we aim to provide at New American Funding. Miscommunication seems to have played a large part in your dissatisfaction...

Phong is takes care of his clients and takes his job seriously, he is one the best agents you NAF might have.

Documentation request could Have been more organized. I asked Mr. Yaro about borrowing a larger amount and didnt get back with me

Reply from Luis Yero - New American Funding

December 26th, 2024 05:28 PM

Thank you, Patrick, for your feedback. I'm sorry to hear about the lack of organization in the documentation process and the delay in getting back to you. Your feedback is crucial in our ongoing efforts to improve our services at New American...

Mrs Mollerknight was very helpful and thorough with the process. She responded very promptly to emails and phoneme phone calls.

Reply from Marti MollerKnight - New American F...

December 26th, 2024 04:02 PM

Thank you, Vincent. It was a pleasure to assist you in this important transaction. Merry Christmas and prosperous 2025.

Heather Petrillo and her Team at New American Funding helped make the loan process flow seamless through each step. My inquiries were responded to quickly and the Staff took time with me to help resolve any issues. New American Funding offers...

NAF was extremely helpfull, simplifieing and streamlining a complicated proccess. Their corteous staff was a pleasure to work with.

It was a great experience working with NAF, the team was amazing, especially Diana Rodriguez and Viany Gomez. Thank you girls!!

EXCELLENT PERSONAL ATTENTION FROM OWNER JAY CRISTIANO. NEVER TOO LATE TO CALL. ALWAYS ATTENTIVE AND VERY IMAGINATIVE

I worked with Vance Wallace to fund the purchase of a property in the St. Louis area. Vance and his team worked efficiently to get the deal closed in good time. A good overall experience.

It was was an easy process with good communicaiton throughout.

Reply from Kristen Rogers

January 1st, 2025 11:41 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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