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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,876)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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The mortgage process is frequently stessful--sending documents, filling out forms, keeping track of deadlines. My experience with New American Funding was smooth, efficient, and easy to navigate. They kept me updated on when and what actions...

Our calls and questions were always answered and they were always professional.

Reply from Ashley Kasperski

November 24th, 2025 02:29 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Tim was fantastic. Kept me informed the entire time. was able to communicate via text outside if of normal work hours and tim Tim always responded. Top notch customer service.

Reply from Tim Spargur

November 24th, 2025 06:53 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Fantastic communication and very easy to work with. Answered every question I had about the loan process in purchasing my first home!

Consumer Direct | Santa Ana has received a review with 5 star rating from Lalo G

Meghan is terrible, never gets back with you, makes you feel like you are bothering her, does not explain anything or answer questions. Nina isnt as bad but not the best. Ally made this experienxe so much better

Reply from Megan Singh

November 24th, 2025 08:11 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Close to the closing, i I wish the communication was a just a little better

Reply from New American Funding - Jeff Donohue

February 26th, 2026 11:40 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Lamia, was really helpfull and very nice person to deal with she make our dream cone true

Reply from Lamia Elfeky

November 24th, 2025 08:28 PM

Cesar and his team were absolutely amazing! Their communication was clear, and they provided thorough answers to all my questions. We wanted to move our closing date up by a whole week, and they made it happen. I’m really impressed with the...

Reply from Cesar Zarate

November 24th, 2025 06:18 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Streamline process, which makes sense considering we were only changing the rate; having the option is what made it grea.

Reply from Michael Lesinski

November 24th, 2025 02:47 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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