Consumer Direct | Santa Ana's Cover Image

Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,868)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

Search Reviews

Write a Review

4.81

(45,868)

Filter by Date

Range

Filter by Rating

5 Star

89%

4 Star

3 Star

2 Star

1 Star

Experience.com

4.8

(37.8K)

Zillow

4.97

(491)

Google

4.88

(7.5K)

Show All

Reset all filters

Very easy process.

Reply from Mark Esterholt

December 1st, 2025 05:59 PM

I'm glad to hear that the process was easy for you. Thank you for choosing New American Funding!

From the very beginning of our loan process, Michelle made us feel like we were her top priority. She guided us through clearing up credit matters and ensured that we moved through each step with ease. As a returning customer to New American...

Reply from Michelle Colato Ochoa

December 8th, 2025 03:26 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

Better communicatio. Elaine was not customer friendly and did not properly communicate and her attitude was not pleasan. Reid was great throughout the process and was able to get the answers I needed and kept me from backing out of the application...

Reply from New American Funding - Reid Sinclai...

December 2nd, 2025 02:34 AM

Hello Tashara, thanks for leaving me a review. I'll ensure to escalate your review to management to property coach our back end team so they're exceeding your expectations. Looking forward to earning your business again in the future!

They kept us informed throughout the process, answered any questions we had and we felt very comfortable.

Reply from EJ Assi

December 8th, 2025 03:16 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Michelle was very accessible and kept me informed throughout the process, was a smooth transaction!

Matt is the go to guy! Second time working with you and you make it so easy! Thank you for always having our best interest in mind. We really love working with you because we dont have our guard up unlike with other lenders. We completely trust...

Reply from Owner

February 11th, 2026 12:00 AM

Hello Diana, we appreciate your feedback and look forward to sharing your feedback with Matt and our management team. We look forward to making your experience even better in the future. Please reach out to us if we can be of further assistance....

Gracias por su trabajo todo muy bien muy amable profesionales

Reply from Owner

January 27th, 2026 12:00 AM

Hello Leticia, we are happy to hear our team was able to exceed your expectations. We strive to ensure that your financial needs are met. Please reach out to us if we can be of further assistance. Respectfully, Customer Service Management

Ashley was so helpful and amazing throughout our whole mortgage experience

Reply from Ashley Kasperski

December 8th, 2025 05:26 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Mallory and her team are real pros. Everything was seamless thanks to the skillful people involved. Kudos to

Reply from New American Funding - Mallory Depu...

November 28th, 2025 04:38 PM

I'm pleased that you found everything seamless and professional. It's great to know that the team's efforts had such a positive impact on your experience. If there’s anything else I can do for you, just let me know.

As a first time experience things went well. The pocs were accessible. There could have been more communication on a few things like final check can't be personal check but overall things went well.

Reply from Kaitlyn Scalera

December 8th, 2025 06:41 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

2051–2060 of 45868

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Disclaimer