New American Funding - Sergio Alvarez

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-951-870-3501
Rating: 4.53

Senior Loan Consultant | NMLS # 1693069

Consumer Direct | Santa Ana

4.53

(165)

Sergio Alvarez is a trusted Loan Officer who is ready to make your dreams of owning a home a reality and committed to providing the community with the very best in customer service, so come speak with New American Funding today and learn h... Show More

Mortgage

Mortgage Loan Officer

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(951) 870-3501

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/sergioalvarez/

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4.53

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4.53

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Sergio was wonderful! He was always accessible, always made time to answer our questions, and supported us in any way we needed. He was so great at explaining things to us and made sure we never felt alone during the process. We couldnt have...

Reply from Sergio Alvarez

September 3rd, 2026 08:21 PM

Miranda, I appreciate your thoughtful review and am happy to hear that I could provide the support you needed throughout the process. It's great to know that my explanations were clear and helpful for you. Thank you for trusting me with your...

Sergio went above and beyond to make sure any questions we had, doubts, and concerns about the loan process were answered and resolved. Sergio was very accessile and every time I reached out to him, he would call back immediately. Sergio definitely...

Reply from Sergio Alvarez

August 31st, 2026 03:31 PM

Victor, I'm grateful for your kind words and pleased to know that I could help address your questions and concerns throughout the loan process. It's great to hear that you felt supported and I truly appreciate your recommendation. Should you...

Sergio was okay, I did not want William alvarez working on my loan file any longer because William made so many mistakes and lied to me. William Alvarez also shred someone's whole personal loan profile with me by mistake making me feel uncomfortable...

Reply from Sergio Alvarez

August 3rd, 2026 01:40 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Well, if it wasn't for Sergio coming in at the end and made things right, he would have gotten less stars. Sergio did make the miscommunication alot better after he was more transparent with all the left out finances. I was a first time home...

Reply from Sergio Alvarez

July 16th, 2026 06:04 PM

Billy, I appreciate you sharing your experience and I'm glad I could step in to help clarify the financial details. As a first-time homebuyer, understanding closing costs can be challenging, and I'm pleased we could address the miscommunication....

It wasn't necessarily Sergio's fault. We were working with Cheng Manalang and then just a few days before closing, we were notified that the loan officer had changed with no explanation on why. Not once did I hear from him. I reached out a...

All parties worked h*** o* a complex loan situation

Reply from New American Funding - Sergio Alvar...

July 3rd, 2026 04:24 PM

Garrett, I appreciate your recognition of the hard work put in by everyone involved. Handling complex loan situations is something I take seriously, and I'm glad we could assist you. If there's anything more you need, please let me know.

Sergio went above and beyond to get this extremely complicated transaction to the finish line. I was extremely impressed with him!

Loved the experience

Reply from Sergio Alvarez

April 20th, 2026 02:24 PM

Darryl, I'm glad to hear that you loved your experience. Your satisfaction is important to me, and I'm here if you need any further assistance.

This is my second home loan with NAF using Sergio & William. Love this company!

Reply from Sergio Alvarez

April 20th, 2026 01:14 PM

Janna, I'm grateful to hear that you've returned for your second home loan with us at New American Funding. It's nice to know that you have such a positive view of our services. If there’s anything else I can do for you, please feel free to...

Sergio was brought on at the last minute, so I didn't get to know him. Claudia, the processor, made a mess of the title work that didn't need to be an issue.

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