New American Funding - Sergio Alvarez

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-951-870-3501
Rating: 4.52

Senior Loan Consultant | NMLS # 1693069

Consumer Direct | Santa Ana

4.52

(163)

Sergio Alvarez is a trusted Loan Officer who is ready to make your dreams of owning a home a reality and committed to providing the community with the very best in customer service, so come speak with New American Funding today and learn h... Show More

Mortgage

Mortgage Loan Officer

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(951) 870-3501

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/sergioalvarez/

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4.52

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4.52

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Sergio was okay, I did not want William alvarez working on my loan file any longer because William made so many mistakes and lied to me. William Alvarez also shred someone's whole personal loan profile with me by mistake making me feel uncomfortable...

Well, if it wasn't for Sergio coming in at the end and made things right, he would have gotten less stars. Sergio did make the miscommunication alot better after he was more transparent with all the left out finances. I was a first time home...

Reply from Sergio Alvarez

July 16th, 2026 06:04 PM

Billy, I appreciate you sharing your experience and I'm glad I could step in to help clarify the financial details. As a first-time homebuyer, understanding closing costs can be challenging, and I'm pleased we could address the miscommunication....

It wasn't necessarily Sergio's fault. We were working with Cheng Manalang and then just a few days before closing, we were notified that the loan officer had changed with no explanation on why. Not once did I hear from him. I reached out a...

All parties worked h*** o* a complex loan situation

Reply from New American Funding - Sergio Alvar...

July 3rd, 2026 04:24 PM

Garrett, I appreciate your recognition of the hard work put in by everyone involved. Handling complex loan situations is something I take seriously, and I'm glad we could assist you. If there's anything more you need, please let me know.

Sergio went above and beyond to get this extremely complicated transaction to the finish line. I was extremely impressed with him!

Loved the experience

Reply from Sergio Alvarez

April 20th, 2026 02:24 PM

Darryl, I'm glad to hear that you loved your experience. Your satisfaction is important to me, and I'm here if you need any further assistance.

This is my second home loan with NAF using Sergio & William. Love this company!

Reply from Sergio Alvarez

April 20th, 2026 01:14 PM

Janna, I'm grateful to hear that you've returned for your second home loan with us at New American Funding. It's nice to know that you have such a positive view of our services. If there’s anything else I can do for you, please feel free to...

Sergio was brought on at the last minute, so I didn't get to know him. Claudia, the processor, made a mess of the title work that didn't need to be an issue.

Smooth process all the way through.

Reply from Sergio Alvarez

February 12th, 2026 02:51 PM

Adrian, I'm pleased to hear that everything went smoothly for you. Your positive experience is important to me, and if there are any other ways I can assist you, please feel free to reach out.

Sergio and his team were the best! Super helpful and communicative, we felt very taken care of!

Reply from Sergio Alvarez

February 10th, 2026 03:51 PM

Matthew, I appreciate your feedback and I'm glad to know you felt supported and well-informed throughout the process. It's important to me that you had a positive experience working with us. If there's anything else you need or any questions...

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