New American Funding - Santa Ana, CA

Santa Ana, CA

4.93

(1,295)

New American Funding - Tustin provides informed advice and mortgage lending services to homeowners and future homeowners. Tustin mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about ... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/Tustin

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4.93

(1,295)

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5 Star

96%

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From the beginning of the process until the closing our experience has been extremely positive! Our initial contact was with Tim Allen who was referred to us by a member of our church . We cannot say enough about Tim....from the beginning,...

Reply from Owner

April 3rd, 2026 02:37 PM

I'm grateful for your kind words, Edward. It's wonderful to hear that your experience from start to finish was so positive. I truly appreciate your recognition of Tim Allen's dedication and professionalism. At New American Funding, we aim to...

Reply from New American Funding - Barbara Sica

September 30th, 2025 04:08 PM

I'm very grateful for your kind words, Edward. It was truly a pleasure assisting you through the process, and I’m thrilled to hear about the positive impact Tim had on your experience. At New American Funding, we value such dedication and are...

Fast, efficient and follows up in a timely manner. Great customer service that I like to receive.

Reply from Mike Hicks

October 9th, 2025 08:37 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

My experience with Russell Doi and naf was great, but the end of the process with PRC had too many glitches. I understand we all make mistakes, but there were mistakes that involved three visits from two notaries that had to return to my home...

Reply from New American Funding - Russell Doi

September 29th, 2025 06:46 PM

Thank you for your business Maryella! I appreciate your feedback. It's unfortunate that the title company made some mistakes. But they fixed it and eventually mailed you the correct documents. As I mentioned, I am available to be of service...

The experience was easy and very professional with a very personal tone. Jennifer is a great communicator who made the whole process easy.

Reply from Jennifer Mathus

March 25th, 2026 08:24 PM

Thank you Justina. You were a pleasure to work with and I look forward to talking again!

Lisa's personal attention to detail. She was spot-on with the process and assured every step of the way I had the right material and documentation. When we encountered a hiccup days before closing, Lisa as far as I am concerned went above and...

Reply from Lisa Van Alphen

October 8th, 2025 08:18 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

New American Funding - Jill Waldrop has received a review with 5 star rating from William M

Reply from Owner

November 18th, 2025 05:16 PM

Bill and Mike....thank you both so much for working with me on your loan. I enjoyed getting to know both of you and look forward to staying in touch.

Jill gave us all the information we needed to get our loan processed. She is very good at her job and made sure we were informed. We enjoyed working with her.

Reply from New American Funding - Jill Waldrop

September 30th, 2025 09:21 PM

William (and Mike)....thank you so much for working with me on your loan. You have both been great and I really enjoyed getting to know both of you. Looking forward to speaking with you again soon!

From start to finish, the process went extremely smoothly and efficiently. Their support, attention to detail and positive personalities made what is usually a difficult and stressful process easy, and might I say, fun. I highly recommend Mike...

Reply from Mike Hicks

October 5th, 2025 06:50 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Professionlism

Reply from Shelley Wells

February 9th, 2026 10:59 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

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About

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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