Shelley Wells
Reverse Loan Consultant
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr...... Show More
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Shelley was very professional , answered all of our questions and was available by text or email. She made the process transparent and painless. I would totally recommend Shelley to any of my friends considering a reverse mortgage.
Reply from Shelley Wells
March 18th, 2026 02:34 PM
Stephen, I’m grateful for your recommendation, and I appreciate your positive feedback. It’s great to know that the process felt transparent and painless for you. Being available to answer questions is important to me, and I’m glad I could...
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Shelley was extraordinary throughout the whole process! She is knowledgeable, caring, professional, easy to communicate with, goes above and beyond. She showed great patience in answering all my numerous questions. My daughters and I are all...
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Between Shelly and the Title Company on any questions or issues, they both answered or help resolue the question or issue. Shelly was very good at keeping us informed and up todate on the each step of the loan procedure.
Reply from Shelley Wells
February 9th, 2026 10:59 PM
I'm thankful for your positive feedback, Carl. It means a lot to me that you felt informed and supported throughout the loan process. Ensuring a smooth experience is always my priority, and I'm glad to hear everything was clear and helpful...
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Communication, communication communicatio
Reply from Shelley Wells
February 9th, 2026 10:59 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
Professionlism
Reply from Shelley Wells
February 9th, 2026 10:59 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Shelley made the process "great" for something I thought I would never have to do again. As I am dealing with the reason for the loan, she helped me through the roadblocks that kept popping up. Getting a loan can be a miserable, time consuming...
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Reply from Shelley Wells
February 9th, 2026 10:59 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
Shelley was very clear about what was needed and the steps I needed to take to complete the application.
Reply from Shelley Wells
February 9th, 2026 10:59 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
Shelley was very clear at the beginning on what to expect in the reverse mortgage property purchase process. When I had a question she was knowledgeable.
Reply from Shelley Wells
February 9th, 2026 10:59 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Shelley is communicative and responsive. She is knowledgeable and can explain the programs well.
Shelly from start to finish treated me as if I were her family member.Complete geniune care, trust and compassion behind her experience is what she delivered. I was at ease as she guided & supported me along the path to a solid financial solution...
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Reply from Shelley Wells
February 9th, 2026 10:59 PM
I'm truly honored by your kind words, Victoria. It was a pleasure to assist you and ensure a smooth process. Your trust and satisfaction mean a lot to me, and I'm thrilled to have been part of your journey to achieving your financial goals....
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
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Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Mortgage Lending
Purchase
Refinance
Conventional Loan
VA Loan
FHA Loan
Reverse Mortgage
Construction Loan
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NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing