New American Funding - Santa Ana, CA

Santa Ana, CA

4.93

(1,295)

New American Funding - Tustin provides informed advice and mortgage lending services to homeowners and future homeowners. Tustin mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about ... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/Tustin

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4.93

(1,295)

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Once all the initial documents are gathered, my experience with the Underwriters was torture. Almost another month was added to my process because of things I was unable to impact. That resulted in a medical reaction I am now having to address....

Reply from Thomas Lauman

March 26th, 2026 02:58 PM

I apologize for the issues that arose as we worked through the UW process. We always strive to have a seamless and smooth transaction. We value your feedback as it will help us continue to improve our process and communication. Thank you, Tom...

Great communication

Reply from Kimberly Cox-Wagner

March 30th, 2026 05:53 PM

I'm glad to hear you appreciated the communication, Karen. Keeping clients informed and connected is important to me, and your feedback reaffirms that I'm on the right path. If there's anything else I can do for you, please let me know.

Jennifer explained every step by step and answered all our questions in detail.

Reply from Jennifer Mathus

April 29th, 2026 11:42 PM

Thank you for your comment Greg. It was a pleasure working with both of you! Enjoy!

It took, in my estimation, way too long to complete escrow. I understand reverse mortgages can take longer than conventional ones, but there seemed to be unnecessary delays in the process particularly as it relates to receiving and processing...

Reply from Tom Di Leo

March 26th, 2026 02:31 PM

Wayne, I appreciate you taking the time to share your experience. I understand that the extended timeline for completing escrow was distressing, particularly with the complications related to the HOA information. Addressing these delays and...

Another mortgage company claiming to give free estimates but then require an excessive amount of personal information at the end of the questionnaire. Their website even says "NO LOGIN, NO REGISTRATION REQUIRED" at the top of the pages as the...

Reply from Owner

March 26th, 2026 04:34 PM

We apologize for any inconvenience this caused you. Please know that we take your review to heart, learn from it and do better in the future.

Good explanations, honesty, availability

Reply from New American Funding - Richard Glov...

March 23rd, 2026 03:54 PM

I'm really pleased to hear that you found my explanations clear and appreciated my honesty and availability, Donna. It means a lot to me that you felt supported throughout the process. If you have any further questions or need assistance, please...

Everything

Reply from Cindy Perham

March 23rd, 2026 06:25 PM

I appreciate you taking the time to leave a review, Mary. It’s great to know my efforts made a positive impact for you. If you have any further feedback or questions, feel free to reach out anytime.

was an easy process

Reply from Jennifer Mathus

March 25th, 2026 08:24 PM

Thank you Dee! It was great working with you on financing another home with me. Wishing you the best in your new home!

This is the second house that I have selected Jill to be our Loan Officer. She is attentive to the details, offers support, and guidance along the way. She truly makes the process seemless. I look foward to continuning out partnership for years...

Reply from New American Funding - Jill Waldrop

March 19th, 2026 02:44 PM

Lynn, thank you for choosing me again as your Loan Officer. I'm pleased to know that my attention to detail and support have made the process smooth for you. I'm looking forward to continuing our partnership in the future as well.

Shelley was very professional , answered all of our questions and was available by text or email. She made the process transparent and painless. I would totally recommend Shelley to any of my friends considering a reverse mortgage.

Reply from Shelley Wells

March 18th, 2026 02:34 PM

Stephen, I’m grateful for your recommendation, and I appreciate your positive feedback. It’s great to know that the process felt transparent and painless for you. Being available to answer questions is important to me, and I’m glad I could...

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About

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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