Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Tracy did an amazing Job and everything was on time.
Thank you so much
Debbie Hudnall
Reply from Tracy Chairez
December 24th, 2024 05:21 PM
I'm thrilled to hear that you were satisfied with the service, Deborah. Your feedback is greatly appreciated. Ensuring everything is done timely is one of our top priorities at Highlands Residential Mortgage, Ltd. It was a pleasure working...
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Tracy Chairez and her team were outstanding in every way. Literally, even the title company and my realtor were ecstatic over how smooth and professional the entire process was. I definitly recommend Tracy & her team at Highlands to anyone...
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Reply from Tracy Chairez
December 24th, 2024 02:40 PM
Hi Gita, I'm thrilled to hear such good feedback! It was a pleasure to guide you through the mortgage process and ensure everything went smoothly for you, your realtor, and the title company. Thank you for recommending us to others. It's always...
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Communication was excellent
Reply from Tracy Chairez
December 24th, 2024 11:05 AM
I'm delighted to hear that you were pleased with the communication throughout our process, Jomy. Your positive feedback means a lot to me. Always remember that here at Highlands Residential Mortgage, Ltd., we strive to provide the best service...
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Hands-on, accessible customer service is a rarity in todays world. Lauren's team went above and beyond to make sure I was taken care of and apprised of each step.
Reply from Lauren Stamper | The Tish Ashley Te...
December 19th, 2024 06:35 PM
Zachary, we're absolutely thrilled to hear your positive feedback. We strive to provide that hands-on, accessible customer service you mentioned and it's always great to know it's making a difference for our clients. Our team is committed to...
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Bill is always available and patient with me and my customers. He returns phone calls and texts immediately. That's important because I can be in a conversation about the loan with a client and need Bill's expert advise at some point. Most...
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Reply from Bill Headrick III
December 16th, 2024 04:47 PM
Thank you so much, Will, for the glowing review! I'm thrilled to hear that you're satisfied with the level of communication and support. It's always my priority to be available and provide real-time advice for important conversations. I'm honored...
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for
The level of knowledge paired with understanding for exactly what his clients need is just above and beyond what you would see in a lender. I appreciate him and would recommend him to anyone - even if you just have questions about mortgages....
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Reply from Rick Oaks
December 16th, 2024 05:30 PM
Thank you Wendy! We love working with you and your team as well!
Cherie communicated well, everything was done in a timely manner. Great experience overall
Reply from Cherie Pheiffer
December 16th, 2024 09:31 PM
Thank you for taking the time to share your feedback, Emmanouil. I am happy to know that you had a great overall experience with Highlands Residential Mortgage, Ltd. Your satisfaction is my top priority. I aim to keep communication clear and...
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The consistent communication was very helpful for us throughout the whole process .
Reply from Lauren Stamper | The Tish Ashley Te...
December 18th, 2024 12:37 AM
I'm thrilled that our consistent communication was helpful during your process, Christian. Maintaining open and reliable communication channels is always high on our priority list at Highlands Residential Mortgage, Ltd. We believe it significantly...
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Lauren continues to provide excellent , above and beyond advice and service to my buyers. Very thorough and informative.
Reply from Lauren Stamper | The Tish Ashley Te...
December 17th, 2024 05:28 AM
Thanks so much for your kind words, Kim! It's always a pleasure to provide top-notch service to your buyers. It's important to me that they have all the information they need to make informed decisions. Looking forward to continuing to work...
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David provided a very professional and streamed line loan experience. We will be using him for future lending needs.
Reply from David Starkey
May 12th, 2026 09:56 PM
Thank you for the review Chase! I truly appreciate you and Andrea putting your trust in me. I look forward to assisting with your future lending needs!
961–970 of 8082
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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