Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
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Luke is very knowledgeable. He constantly took the time to explain in detail some of the background processes and flows to educate me to better assist my clients!
Reply from Luke Hamlett
January 13th, 2025 02:54 PM
I appreciate your kind review, Joseph. It was a pleasure assisting you and providing insight into the processes at Highlands Residential Mortgage, Ltd. It's rewarding to know that the knowledge I shared helped you support your clients more...
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referring this client to Lauren, I called and gave a deep Intel conversation about the concerns of the client of the private information emails phone numbers and very things like that for their family as they were victims of fraud from another...
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Reply from Lauren Stamper | The Tish Ashley Te...
January 13th, 2025 02:45 PM
Thank you for your detailed feedback, Kimberly. I am truly sorry to hear about the issues you've encountered, especially since privacy is a matter we take very seriously at Highlands Residential Mortgage, Ltd. I understand your distress completely...
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LeighAnn was our initial contact who started us off with a terrible taste in our mouths. We only stayed with Highlands because Kim told us that her lady would be so much better. Lauren was super sweet and extremely knowledgeable and patient...
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Reply from Lauren Stamper | The Tish Ashley Te...
January 13th, 2025 01:40 PM
Amy, I truly apologize for the experience you've had and appreciate your feedback. It's clear that there were miscommunications and feelings of stress, which is not the experience we strive for at Highlands Residential Mortgage, Ltd. We always...
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Marlon Kelly
Fast closing, and great service!
Reply from Marlon Kelly
January 11th, 2025 03:15 PM
I'm thrilled to hear that you were satisfied with the quick closing and service, Kenny! Your positive feedback means a lot to me and the entire team at Highlands Residential Mortgage, Ltd. We strive to provide our customers with top-notch service...
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Molly is excellent in her customer service. Shes very responsive and quick to action. I would reccomend her to any client or other Realtor.
Reply from Molly Acosta
January 10th, 2025 07:05 PM
Thank you so much for the incredible review, Hunter! I'm thrilled to hear that you had a positive experience with my customer service. Your satisfaction is my top priority, so I'm glad I was able to assist you promptly and effectively. I look...
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Kelsey always took the time to explain and answer any questions I had every step of the way.
Reply from Kelsey Acosta
January 9th, 2025 08:09 PM
I'm glad to hear that you felt supported and informed throughout the entire process, Bailey. Customer satisfaction is my top priority at Highlands Residential Mortgage, Ltd. and your feedback helps me ensure that I'm meeting those standards....
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I had an exceptional experience working with David! From start to finish, he provided outstanding service and made the mortgage process smooth and stress-free. David kept me well-informed at every stage, explaining each step in a way that was...
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Reply from David Starkey
May 12th, 2026 09:56 PM
Thank you so much for the review and kind words Katherine! I’m glad to hear that my efforts to keep things smooth, transparent, and stress-free made a positive impact. Best wishes in your new home!
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Amazing how fast the process and the communications is absolutely great. Definitely would recommend to friends and family.
Reply from Rick Oaks
January 2nd, 2025 05:17 PM
I'm genuinely thrilled to know that you had such a great experience with our services at Highlands Residential Mortgage, Ltd., Frences. It's always our goal to provide a quick and efficient process, along with clear communication. Your recommendation...
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Helped us in every step of the process by always updating us,explaining what is going on about the process. and quickly response to any communications. As a first time home buyer this is the kind of company we need . Definitely will recommend...
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Reply from Rick Oaks
January 2nd, 2025 05:05 PM
Hey Joerie, Thank you so much for the glowing review! I'm thrilled to hear that you found our communication helpful during your home buying journey. We strive to always keep our clients informed and make the process as smooth as possible. It...
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Lauren was great to work with. She was very knowledgeable, always kept us updated, and made the process very easy to understand. Thank you Lauren!! We hope to work with her again in the future and would highly recommend to family and friends....
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Reply from Lauren Stamper | The Tish Ashley Te...
January 5th, 2025 04:24 AM
Hi Heather! Thrilled to hear you had such a wonderful experience with me and found the process easy to navigate. It was a pleasure working with you and I hope we get the chance to collaborate in the future. Your kind words and recommendation...
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931–940 of 8082
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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