Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
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Communication and patience.
Reply from Luke Hamlett
December 19th, 2025 08:08 PM
I'm grateful for your feedback on communication and patience. These are key aspects I strive to uphold in every interaction. If there's anything more you need or any questions you have, feel free to contact me directly.
Kellie is a detailed and knowledgeable lender. I would never hesitate to recommend her. She is the most communicative and always makes sure you understand the task at hand. Five Star!
Reply from Kellie Buchanan
December 19th, 2025 05:57 PM
Lisa, it's wonderful to hear your thoughts on the experience. I’m glad that my approach to clarity and communication made a positive impact for you. Your recommendation is appreciated, and I'm always here to assist with any future needs or...
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Everything was fully explained and David and his staff were very easy to work with. Always pleasant!
Reply from David Starkey
May 12th, 2026 09:56 PM
Thank you so much for the review, Lisa! We really enjoyed working with you and are glad we could make the process easy and pleasant.
Communication
Reply from Kelsey Acosta
December 19th, 2025 02:33 PM
I'm glad you found the communication effective. Ensuring clear and open channels is a priority for me. If there's anything else you need or want to discuss, please don't hesitate to reach out.
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From our initial meeting, which was totally unscheduled, they made us feel comfortable. We shared with them what type of financing we were looking for and they were honest upfront about things they could do for us which exceeded my expectations....
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Reply from Owner
August 7th, 2026 11:21 PM
Eric, I appreciate you sharing your experience. I'm glad that we could make you feel comfortable and exceed your expectations with the financing options. It's important to me to be honest and available throughout the process. If you have any...
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From the intial meeting, they were very accommodating. They listened to our ideas, answered all of our questions honestly and without being pushy, and they were always easily assessible for us to ask anything about the process at all phases....
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Reply from Luke Hamlett
December 18th, 2025 05:03 PM
I truly appreciate hearing about your positive experience from the initial meeting onward. It's important to me to provide honest answers and to be accessible throughout each phase. I'm glad the process felt easy and stress-free for you, and...
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Fast and very easy to communicate.
Reply from Kelsey Acosta
December 18th, 2025 04:48 PM
I appreciate you highlighting the speed and ease of our communication. It's important to me to make the process as smooth as possible for everyone I work with. If there's anything else you need or any questions you have, feel free to reach...
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Kristen goes above and beyond. I have given her some difficult transaction. No matter the situation she has creatively figured how to make it work in the best interest of the client. She can't retire anytime soon, becuase she is my preferred...
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Reply from Kristen Walther
December 15th, 2025 02:33 PM
Tremaine, you and your clients have been such a blessing to work with, and I can't say it enough! I truly appreciate you and love working together. Looking forward to 2026! Easy or Hard we are doing great work out there and your clients will...
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Kelsey and her team are truly the best! Always communicative and available to answer questions, and have made this process a breeze for my clients. THANK YOU!
Reply from Kelsey Acosta
December 16th, 2025 05:20 PM
Caroline, I'm glad to know that my team's communication and support have been helpful in making the process easy for your clients. Your appreciation means a lot, and I'm always here to assist with any questions or future needs you may have....
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Kelsey and her team were amazing! From start to finish they provided excellent advice, service and support. Our home buying experience was made so much easier by them and we will use her team in the future for refinancing or the purchase of...
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Reply from Kelsey Acosta
December 16th, 2025 02:37 PM
Geoffrey, I'm pleased to hear that the support and advice from my team and me made your home buying experience easier. It's rewarding to know you'll consider reaching out to us again for refinancing or future purchases. If you have any further...
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421–430 of 8082
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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