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Plano West in Allen, TX

Plano West, Allen, TX

A Higher Standard of Lending

Allen, TX
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Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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5 Star
97%
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2%
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Reviews from Web
  • S
    Sharon A
    Forney, TX
    Posted on February 8th, 2026 10:37 PM
    Luke and Cyndi were attentive, patient, quick to respond and extremely knowledgeable. They made our entire experience as first-time homebuyers a breeze. Their thorough approach and expertise helped guide us through our many questions and concerns....
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    Reply from Luke Hamlett
    February 12th, 2026 04:38 PM
    It's great to know that your first homebuying experience was smooth and stress-free, Sharon. I'm glad that both Cyndi and I could be there to answer your questions and address your concerns with promptness and knowledge. If there's anything...
    read more
  • Encompass
    K
    Kent P M
    Murphy, TX
    Posted on February 7th, 2026 03:17 AM
    Rick has always done us right! We have closed on numerous loans with him and will choose his services again in the future!
    Reply from Rick Oaks
    February 10th, 2026 06:16 PM
    I'm grateful for your continued trust, Kent. It's always a pleasure working with you on your loans, and I'm glad to know you plan to return in the future. If there's anything else you need, don't hesitate to reach out.
  • Encompass
    D
    Danielle G
    Murphy, TX
    Posted on February 6th, 2026 01:57 PM
    Rick has superior communication and made sure every part of the process was clear. He knows what he is doing, and that Made getting to the closing table a breeze!
    Reply from Rick Oaks
    February 6th, 2026 08:35 PM
    It's fantastic to hear that you found my communication effective and the process smooth, Danielle. My goal is always to make every step clear and efficient. Should you have any further questions or need assistance down the line, don't hesitate...
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  • C
    Christopher L
    Rowlett, TX
    Posted on February 5th, 2026 05:15 PM
    From beginning to close, Luke helped make the process as stress free as possible and helped walk me through the whole process. Great communication
    Reply from Luke Hamlett
    February 9th, 2026 09:45 PM
    I'm pleased to hear that the process felt stress-free for you, Christopher. Ensuring clear communication and guiding you from start to finish is something I strive for. If there's anything else you need or any questions down the line, just...
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  • P
    Penny M
    Greenville, TX
    Posted on February 4th, 2026 03:49 PM
    Tracy was always very resposive to emails and very informative. Our goal of buying our dream home was accomplished, and we couldn't have done it without her expertise.
    Reply from Tracy Chairez
    February 9th, 2026 06:04 PM
    Penny, I’m glad to hear that you felt well-supported throughout your home-buying journey. Ensuring a smooth and informed process is always my aim. If you ever have any further questions or need assistance, feel free to reach out anytime.
  • L
    Lisa O
    Royse City, TX
    Posted on February 4th, 2026 01:40 PM
    The process was professional and speedy.
    Reply from Tracy Chairez
    February 9th, 2026 08:46 PM
    I'm pleased to hear that you found the process both professional and efficient, Lisa. Providing a streamlined experience is always my goal. If you have any questions or need further assistance in the future, please feel free to reach out.
  • C
    Christopher P
    Mckinney, TX
    Posted on February 2nd, 2026 12:56 PM
    Amazing experience and service
    Reply from Lauren Stamper | The Tish Ashley Te...
    February 5th, 2026 07:42 PM
    Christopher, I'm pleased to hear that you had a positive experience with the services provided. It's important to me that each client feels supported and well taken care of. If you have any further needs or questions, feel free to reach out...
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  • J
    Joe D
    Josephine, TX
    Posted on January 27th, 2026 09:01 PM
    We got funding, communication with the other title company and closed on time.
    Reply from Tracy Chairez
    January 30th, 2026 09:02 PM
    Joe, I'm pleased to know everything went as planned, from funding to timely closing. It’s important to me that the process is clear and efficient. If you have any additional questions or need further assistance, feel free to reach out.
  • Y
    Yadira R
    Fort Worth, TX
    Posted on January 27th, 2026 12:10 PM
    Lauren was (is) an excellent comminucator. she was very calm , professional and patient throughout the whole process. she made the process of buying a house very pleasent. we are grateful for her and her team.
    Reply from Lauren Stamper | The Tish Ashley Te...
    January 30th, 2026 05:51 PM
    Yadira, I'm glad to know that my communication and approach made your home-buying experience positive. Patience and professionalism are key elements I prioritize in guiding clients through complex processes. Your acknowledgment of these efforts...
    read more
  • C
    Christina J K W R
    Posted on January 26th, 2026 09:11 PM
    Working with Rob was a pleasure! Great communication, great attention to detail, great client service! He made sure my clients understood everything and felt comfortable throughout the process, and worked diligently to make sure they got the...
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    Reply from Owner
    April 3rd, 2026 12:16 PM
    Thanks for the awesome review...our clients’ happiness means everything!
  • 371–380 of 8082
    About
    Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do. We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance

    Time Zone

    Pacific Standard Time (PST)
    Disclaimer

    Equal Housing Opportunity

    An Equal Housing Lender | Highlands Residential Mortgage, Ltd is located at 950 W. Bethany Drive, Suite 800 - Allen, TX 75013. | NMLS Identifier # 134871 www.nmlsconsumeraccess.org | A Texas Limited Liability Company registered under The Texas Department of Savings and Mortgage Lending Division of Licensing | Operating with the following licenses: AL Consumer Credit License #21266; AR Combination Mortgage Banker-Broker-Servicer License #109369; Arizona Mortgage Banker License #BK-1011006; CA-Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, Finance Lender Licensee #4131240; CO Colorado Mortgage Company Registration #134871. Regulated by the Division of Real Estate.; DC Mortgage Lender License #MLB134871; FL Mortgage Lender License #MLD968; GA Mortgage Lender License/Registration #37908; IA Mortgage Banker License #2018-0120; IL Illinois Residential Mortgage Licensee NMLS ID MB.6761013R (www.nmlsconsumeraccess.org). License by the Illinois Division of Banking, 320 West Washington St., Springfield, IL 62786, (217) 782-3000.; IN-DFI Mortgage Lending License #30529; KS Mortgage Company License #MC.0025127; KY Mortgage Company License #MC390233; LA Residential Mortgage Lending License; MD Mortgage Lender License #06-20712; MI Licensed by the Mississippi Department of Banking and Consumer Finance #134871 / Minn. Stat. Ann. § 58A.20; MO Company License #16-2132; NC Mortgage Lender License #L-157614; NE Mortgage Banker License #NE134871; NJ-Licensed mortgage banker n.s.--N.J. Department of Banking #134871; NM Mortgage Loan Company License; OH General Loan Law Certificate of Registration #GL.502014.000; OH Residential Mortgage Lending Act Certificate of Registration #MBMB.850279.000; OK Mortgage Broker License #MB002229; OK Mortgage Lender License #ML010007; Oregon Mortgage Lender License ML-5891; SC-BFI Mortgage Lender / Servicer License #MLS – 134871; TN Mortgage License #115557; TX-Texas – SML Mortgage Banker Registration #134871 https://www.sml.texas.gov/ConsumerInformation/tdsml_consumer_complaints.html; VA- Virginia Broker License #MC-5729. Virginia Lender License NMLS ID MC-5729 (www.nmlsconsumeraccess.org) NMLS ID #40889VA; Pennsylvania Lender License #75616; WA Consumer Loan Company License #CL-134871. This is not an offer for extension of credit or a commitment to lend.