Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
Kristen Walther-Merkins saved a deal for my buyer clients about nine (9) days before closing, stepping in after another lender failed to secure final approval for my clients. No hiccups or surprises, just a clean close. The seller's agent put...
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Reply from Owner
July 22nd, 2026 07:51 PM
Taylor I welcome any opportunity and so glad that I was able to work with your buyers. It was such a pleasure and grateful I had a solution for them to buy their first home in Wylie, Texas. Anytime you need me I'm here. Let's do it again -...
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I'm a real estate agent, and Kristen saved the deal, in limited time before closing, for one of my buyer clients. She was wonderful to work with, and even the seller's agent commented on how great Kristen was.
Reply from Kristen Walther-Merkins
July 23rd, 2026 05:11 PM
I'm grateful for your kind words, Taylor. It's wonderful to know that I could help save the deal for your client and make the process smooth. If there's anything else I can assist with in the future, please don't hesitate to reach out.
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Molly is always a pleasure to work with. This was my 3rd loan with her and if there's a 4th, I'll be calling her. She goes above and beyond to help .
Reply from Molly Acosta
July 23rd, 2026 03:37 PM
Mark, I truly appreciate your kind words and am pleased to hear that you found working with me a pleasure. It's wonderful to know you've trusted me with your loans multiple times and that you'd consider reaching out for a fourth. If there's...
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The loan application process is very smooth. It takes only a few days from application to approval and closing.
Reply from Kristen Walther-Merkins
July 23rd, 2026 02:53 PM
I'm happy to hear that the loan application process was smooth and efficient, Bowen. If you have any more questions or need further assistance, please feel free to reach out.
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I've worked with Sam now 12 years. He *is* my list for mortgage brokers. He's repsonsive, helpful, and has the heart of a teacher. He's done great work not only for my clients, but also my family, friends, and my own personal mortgage needs....
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Reply from Sam Brock
July 23rd, 2026 02:51 PM
Thank you so much for your trust and support over the past 12 years, Andrew. I'm pleased to have been able to assist with both your personal and professional mortgage needs. It's wonderful to hear that my approach resonates with you and those...
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Sam was excellent in all his roles! He was communicative, friendly, and plain-spoken about what he needed from us to make the lending process smooth for everyone. I wouldn't hesitate to recommend him and the Highlands team for anyone seeking...
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Reply from Sam Brock
July 23rd, 2026 06:01 PM
I'm grateful for your kind words, James. It's great to know that my communication and straightforward approach were beneficial in making the lending process smooth for you. Thank you for recommending me and the Highlands team. If you ever need...
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Lauren communicated everything exceptionally well, and I’m confident she secured the best rate we qualified for. The process kicked off quickly while we were still on vacation, yet she managed everything remotely without missing a beat. From...
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Reply from Lauren Stamper | The Tish Ashley Te...
July 21st, 2026 01:04 PM
Ricky, I'm glad to hear that you felt confident in the process and that the communication was exceptional. It's great to know that even while on vacation, everything moved smoothly towards closing. Having my husband inspect the roof and securing...
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Rob went above and beyond to make sure we got the best value and worked closely with our agent to ensure an extremely smooth and seamless closing. Very helpful in answering all our questions. it was truly a pleasure working with Rob and his...
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Reply from Rob Rothrock
July 20th, 2026 05:45 PM
Marcel, I appreciate your kind words and am glad to hear that you had a smooth and seamless closing experience. It was truly a pleasure working with you and your agent to ensure everything went smoothly. Thank you for trusting me with your...
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Great communication.
Friendly
Made the process easier than expected.
Reply from April Myrick
July 20th, 2026 03:33 PM
Esteban, I'm glad to hear that you found the communication great and the process easier than expected. Your positive feedback about my friendliness is much appreciated. If there's anything else I can assist you with, please don't hesitate to...
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Thank you for helping us in our home buying process! We are especially Impressed with your quick and effective communication, friendly Service, and extensive Knowledge to not only find us a great rate, but close on time and work with all necessary...
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Reply from Rob Rothrock
July 20th, 2026 12:41 PM
Shannon, I'm grateful for your kind feedback and pleased to hear that my communication and knowledge met your expectations. It was great working with you to secure a good rate and ensure a timely closing. Thank you for choosing me to assist...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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