Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
for
Great communication, easy to understand, quick responses - best mortgage process I've been through!
Reply from Rob Rothrock
August 13th, 2026 05:53 PM
Jordan, I appreciate your kind words about the communication and responsiveness throughout your mortgage process. I'm happy to hear it was the best experience for you!
Bill was excellent!
Reply from Bill Headrick III
August 11th, 2026 01:43 AM
Thank you, Brooks, for your kind words. I'm pleased to know you had a good experience. If there's anything else I can assist you with, please don't hesitate to reach out.
for
Prompt attention. I feel he made the process easier than past transactions.
Reply from Luke Hamlett
August 13th, 2026 12:37 PM
I'm pleased to hear that you felt the process was easier this time, Pamela. Your feedback about my prompt attention is greatly appreciated. If you need anything else, please feel free to reach out.
The support from Bill and Lauren.
Reply from Bill Headrick
August 13th, 2026 08:55 PM
Lauren, I appreciate your acknowledgment of the support you received from both me and Lauren. If there's anything more you'd like to share or discuss, please feel free to reach out.
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Rob Rothrock has received a review with 5 star rating from Albi K
Reply from Owner
August 15th, 2026 06:17 PM
Thank you for the great review!!
for
Rob and his team did an excellent job
Reply from Rob Rothrock
August 13th, 2026 05:11 PM
Albi, I'm glad to hear that you found the efforts of my team and me to be excellent. Thank you for your kind words!
Kristen was great throughout the whole process, prompt to answer any questions we had, and very professional. Would definitely recommend her to family and friends.
Reply from Kristen Walther-Merkins
August 12th, 2026 06:03 PM
I appreciate your kind words, Maria. I'm pleased to know that you found the process smooth and my assistance helpful. Thank you for recommending me to your family and friends!
Consistent and down to earth communication, timeliness, friendly and helpful
Reply from Lauren Stamper | The Tish Ashley Te...
August 12th, 2026 04:17 PM
Aaron, I appreciate your kind words about the consistent and down-to-earth communication you experienced. It's great to know that you found our team friendly and helpful. Thank you for sharing your feedback!
for
Luke was pleasant to talk to, just very hard to get a hold of when I needed to.
Reply from Luke Hamlett
August 12th, 2026 01:08 PM
Thank you for your feedback, Austin. I'm sorry to hear that you had difficulty reaching me when needed. Please reach out to me directly so we can address any remaining concerns or questions you have.
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Sam is the very best in the loan world, from start to finish he exceeded all expectations!
Reply from Owner
August 10th, 2026 03:47 PM
That's high praise, Roman; very kind! Thanks so much, and congrats to you and Sandra as you start your next chapter. Don't forget about chickens and goats!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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