Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
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Luke and Cyndi Hamlett at Highlands Mortgage are incredible to work with. They made the entire process so efficient and pleasant. Their communication and promptness were excellent! I highly recommend working with them.
Reply from Owner
August 7th, 2026 11:18 PM
Thank you so much for the kind words and recommendation! Cyndi and I truly appreciate your trust and are so glad we could make the process smooth and enjoyable. It was a pleasure working with you!
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Luke and Cyndi are very prompt, communicative, and friendly. It was such a pleasant experience. The online portal is efficient and user-friendly. Luke has worked with my sister and my daughter in the past - we will definitely recommend Luke...
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Reply from Luke Hamlett
July 20th, 2026 05:58 PM
Thank you for sharing your positive experience, Candace. I'm pleased to hear that you found our communication and the online portal helpful. It's wonderful to know that I've had the opportunity to work with your family before, and I truly appreciate...
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Tracy was sweet, with a very open communication, explaining every details, patient and easy to get hold of when you need her. She taillored the calculations to accomodate our budget where other lenders struggled.
Reply from Tracy Chairez
July 20th, 2026 05:51 PM
La, I'm grateful for your kind words about my communication and patience. It's wonderful to hear that I could tailor the calculations to fit your budget effectively. If you need further assistance, please don't hesitate to reach out.
Your communication was effectively.
Reply from Tracy Chairez
July 20th, 2026 07:39 PM
Serge, I appreciate your feedback on my communication. It's nice to know that it was effective for you. If there's anything more I can assist with, please feel free to reach out.
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Attention to detail, availability to answer questions, went above and beyond to help with the appraisal process
Reply from Luke Hamlett
July 20th, 2026 06:11 PM
I'm grateful for your thoughtful review, Armando. It's nice to hear that my attention to detail and availability made a positive impact on your experience. Assisting with the appraisal process was important to me, and I'm happy it was helpful...
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Combination of professionalism , knowledgeable and great communication skills make Rob exceptionally different than few other loan officer I have worked with in the past. Highly recommend Rob to anyone who plans to get mortgage loan. Well done...
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Reply from Rob Rothrock
July 20th, 2026 05:02 PM
Heidi, I appreciate your kind words and recommendation. I'm glad to hear that my professionalism, knowledge, and communication skills stood out to you. Thank you for trusting me with your mortgage needs!
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The process was really smooth thanks to Luke and Cyndi! They were communicative, explained everything i had questions about. I appreciate their help with making everything smooth for me !
Reply from Luke Hamlett
July 20th, 2026 01:46 PM
I'm glad to hear that the process went smoothly for you, Damarees. It's great to know that Cyndi and I were able to address your questions effectively. Thank you for your kind words, and if there's anything more you need, feel free to reach...
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Lauren's entire team was Superb and very knowledgeable!
Reply from Lauren Stamper | The Tish Ashley Te...
July 17th, 2026 02:57 PM
Andrea, I'm pleased to hear that you found my team superb and knowledgeable. Thank you for your kind words and for sharing your positive experience with us.
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Rob was such an incredible person to work with! He made sure my wife and I were comfortable and informed at every step in our home buying. He was extremely attentive to any questions and comments as well as supportive through the entire process...
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Reply from Owner
August 15th, 2026 06:18 PM
Thanks for the awesome review...our clients’ happiness means everything!
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Rob was extreme pleasant to work with throughout our homebuying process. He was very attentive and supportive to each and every question, even the silly ones, and make sure that we were informed and comfortable with every step in the process....
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Reply from Rob Rothrock
July 16th, 2026 12:53 PM
Nicholas, I'm grateful for your kind words and glad to hear that you felt informed and comfortable throughout your homebuying process. It was my pleasure to support you and address all your questions. Thank you for recommending me!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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