Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Thanks for helping out. I am looking towards refinancing again when rates are dropped
Reply from Jason Smith - Northpointe Bank
December 22nd, 2025 08:23 PM
I appreciate your review, Sachin. It's great to know I could assist you with your refinancing needs. When the time comes for refinancing again, I'll be here to help make the process smooth and straightforward. Feel free to reach out whenever...
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Ian answered all questions and was responsive to e-mails. Provided clear instructions along the way. Made the refinancing process easy. Would use again.
We used Ian and he is an awesome Loan Officer , very informative and has always been in our best interest, thanks Ian appreciate all you do. Brian and Sarah Stalter
It was a quick and easy process. Any questions I had were answered quickly.
Reply from Jason Smith - Northpointe Bank
December 22nd, 2025 08:23 PM
I'm glad to hear the process was smooth and that your questions were addressed promptly, Garrett. It's important to me that you felt supported throughout your refinance with Northpointe Bank. Should you have any more questions or need assistance...
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I recently completed a home refinancing with Northpointe Bank, and the entire process was exceptional from start to finish. Ian McLellan was an absolute pleasure to work with—he was professional, knowledgeable, and incredibly responsive throughout...
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Tim was very proactive in providing information and was also very professional to work with. The process was smooth.
Very good communication
Reply from Matt Howard
September 17th, 2024 03:27 AM
Thank you for sharing the review. Very pleased to get a chance
to work with both of you. Congratulations on the new home. – Matt Howard
Tim was very knowledgeable and gave good advice to me as prospective client when discussing about rates to lock. Tim was very professional throughout the process. I will recommend him for any clients that seeks an enjoyable experience finding...
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thanks to Matt, I have no issue with the process
Reply from Matt Howard
September 17th, 2024 03:30 AM
Nam, I can’t thank you enough for making the loan process as
easy as it could be. A real privilege to work with you. – Matt Howard
Everything was smooth and as expected. Questions were answered quickly and completely
Reply from Jason Smith - Northpointe Bank
December 22nd, 2025 08:24 PM
I'm pleased to hear that the process went smoothly for you, Stephen. Prompt and thorough communication is something I strive for, so it's great to know that your questions were answered to your satisfaction. If you need any further assistance...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender