Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
We made it, thank you
Reply from Brett Foster
October 25th, 2024 12:03 PM
Thanks Jeff. Best of luck to you
Ian was great to work with. I had many questions off the bat since the rate I received from Northpointe was significantly lower than other banks, and Ian answered them thoroughly and promptly. Entire process for the refinance was straightforward....
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Ryan was great at informing us of next steps and what was needed to make sure closing on time happened. While we had to re-schedule closing a few times, it wasn’t due to anything on the loan officer’s part.
Matt worked with me and made it easy to go through the process.
Reply from Matt Howard
November 21st, 2024 08:33 PM
Thank you for the review. We timed the market perfect.
Please don't rush into acquiring the customer without being patient in explaining the fees and addressing all the queries. Proactively provide status on the loan application, the only time I was contacted is when some document was needed. Let...
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Reply from Timothy Tusing
November 4th, 2024 04:41 PM
Ashok, I appreciate you taking the time to leave a review; your feedback is important to me, We always aim to provide top-notch service, and it’s disappointing to learn we missed the mark with the solutions we provided. Thank you for the opportunity...
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Jason was very helpful and professional.
Reply from Jason Smith - Northpointe Bank
December 22nd, 2025 08:16 PM
I'm pleased to hear you found my assistance helpful and professional, Joe. Your satisfaction is important, and I'm glad I could support you through the refinance process. Should you have any further questions or need assistance in the future,...
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Brett was amazing and straightforward throughout the entire loan process. He answered all questions I had and gave me multiple options when it came to rates.
Reply from Brett Foster
October 30th, 2024 02:41 PM
Thank you so much for the kind words, Amir! Best of luck and please reach out with any questions, ****************************
Brett was very easy to talk to and work with
Reply from Brett Foster
October 23rd, 2024 04:00 PM
Thank you Gurleen! Best of luck and take care! ****************************
I would describe my experience with Northpointe as unsatisfied.I expressed to my loan officer that it was very important to me, not to have to put up money that was unnecessary and I was not heard nor taken seriously. I had to make a double...
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Reply from Brett Foster
October 31st, 2024 02:01 PM
Marcus, thank you for sharing your feedback with us. I’m sorry to hear that your experience didn't meet your expectations. We always aim to provide top-notch service, and it’s disappointing to learn we missed the mark with the solutions we...
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- Good rate and closing cost.
- Good process and responsibility.
Reply from Matt Howard - Northpointe Bank
February 14th, 2025 08:44 PM
Tung, I truly appreciate your kind words and your positive review. I'm thrilled to hear that you were satisfied with the rate and closing costs, as well as the overall process. It was my pleasure to assist you with your loan purchase, and I’m...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender