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Texas Consumer Complaint Disclosure Statement Contact Information Corporate Address: Hometrust Mortgage Company 5353 W. Alabama, Suite 500 Houston, Texas 77056 Corporate Phone: (713) 369-4000 Corporate Email: info@hometrust.com NMLS: 149932 (www.nmlsconsumeraccess.org) Equal Housing Opportunity We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers in obtaining housing because of race, color, religion, sex/gender, disability, familial status, national origin, or any other protected classes under state or local law. Licenses Hometrust Mortgage Company conducts business only in the following states: Alabama Consumer Credit License #21469 (Other Trade Names: Home Mortgage of America, Inc ) Colorado Mortgage Company Registration (Other Trade Names:None) Florida Mortgage Lender Servicer License #MLD791 (Other Trade Names: Home Mortgage of America, Inc ) Georgia Mortgage Lender License #24278 (Other Trade Names: HT Mortgage Company) New Mexico Mortgage Loan Company License #03476 (Other Trade Names: None) Tennessee Mortgage License #113075 (Other Trade Names: Home Mortgage of America, Inc ) Texas - SML Mortgage Banker Registration (Other Trade Names: None) Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. No section of this Website may be framed (iFrame) within another website without the approval of Hometrust Mortgage Company. Texas Consumer Complaint Disclosure Statement HOMETRUST MORTGAGE COMPANY IS LICENSED UNDER THE LAWS OF THE STATE OF TEXAS AND BY STATE LAW IS SUBJECT TO REGULATORY OVERSIGHT BY THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING. ANY CONSUMER WISHING TO FILE A COMPLAINT AGAINST HOMETRUST MORTGAGE COMPANY SHOULD COMPLETE, SIGN, AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEB SITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE AT 1-877-276-5550, BY FAX AT (512) 475-1360, OR BY E-MAIL AT SMLINFO@SML.TEXAS.GOV. THE DEPARTMENT MAINTAINS THE MORTGAGE BROKER RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN TYPES OF JUDGMENTS AGAINST A MORTGAGE BROKER OR LOAN OFFICER. NOT ALL CLAIMS ARE COMPENSABLE AND A COURT MUST ORDER THE PAYMENT OF A CLAIM FROM THE RECOVERY FUND BEFORE THE DEPARTMENT MAY PAY A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT SUBCHAPTER F OF THE MORTGAGE BROKER LICENSE ACT ON THE DEPARTMENT’S WEB SITE REFERENCED ABOVE.
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Adrianna K F
Huntsville, TX
Posted on February 14th, 2024 05:56 PM
Communication- Marilyn was always available to answer questions and easy to contact. Everything was thoroughly explained..
Tiffany L L
The Woodlands, TX
Posted on January 13th, 2024 08:48 PM
Cindy was very easy to work with and provided all the information about buying a home that I would need.
Reply from Cindy Smith
January 15th, 2024 04:45 PM
Thank you so much for taking the time to write the review of my service. It was my pleasure to assist you with the mortgage on your home. I hope you enjoy your home for years to come! I appreciate you trusting me to be your lender!
Gaynor B S
Tomball, TX
Posted on November 12th, 2023 05:34 PM
Cindy is amazing!
Nicholas A H
Magnolia, TX
Posted on November 2nd, 2023 03:04 PM
Cindy was AMAZING- she was helpful, professional, quick to respond and helped us so much!
Reply from Cindy Smith
November 3rd, 2023 04:54 PM
Nick and Stephanie - It was my truly my pleasure to work with you on your mortgage loan. You both were great to work with and I appreciate your quick response with all the items/documentation requested. I hope you enjoy your lovely new home!...
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Tyler K
Bacliff, TX
Posted on October 9th, 2023 01:53 PM
All of the alternative pathways that led to the final acquisition. Not all options are favorable and some are but don't pan out but there was no giving up which was genuinely appreciated.
Reply from Morgan Smith
October 10th, 2023 07:13 PM
Thank you Tyler for taking the time to leave me a review, I really appreciate it! I hope y'all are enjoying your new home!
Walter H J
Humble, TX
Posted on September 6th, 2023 09:15 PM
Ms. Marilyn was patient, kind, and understanding with us throughout the entire process. She explained everything to us every step of the way.
Reply from Marilyn Causey
September 7th, 2023 04:20 PM
Thank you Walter! I am so happy for
Christie J L
Houston, TX
Posted on September 2nd, 2023 03:11 PM
Marilyn was attentive, responds in timely manner and most importantly very informative. It's always a pleasure to work with you.
Reply from Marilyn Causey
September 4th, 2023 06:04 PM
Thank you Christie> Always great to work with you too.
Lisa L C
Conroe, TX
Posted on July 30th, 2023 10:19 PM
Thank you for your assistance.
Akiia J
Houston, TX
Posted on July 17th, 2023 02:28 PM
Morgan made me feel comfortable. She kept updated throughout the process and she was always very responsive.
North Houston
Stephanie D
Posted on July 2nd, 2023 08:21 PM
Morgan was always kind and patient to answer all of my questions and always readily available, as well as the team that she works with. Everything went smoothly and I 100% recommend working with her.
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