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Texas Consumer Complaint Disclosure Statement Contact Information Corporate Address: Hometrust Mortgage Company 5353 W. Alabama, Suite 500 Houston, Texas 77056 Corporate Phone: (713) 369-4000 Corporate Email: info@hometrust.com NMLS: 149932 (www.nmlsconsumeraccess.org) Equal Housing Opportunity We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers in obtaining housing because of race, color, religion, sex/gender, disability, familial status, national origin, or any other protected classes under state or local law. Licenses Hometrust Mortgage Company conducts business only in the following states: Alabama Consumer Credit License #21469 (Other Trade Names: Home Mortgage of America, Inc ) Colorado Mortgage Company Registration (Other Trade Names:None) Florida Mortgage Lender Servicer License #MLD791 (Other Trade Names: Home Mortgage of America, Inc ) Georgia Mortgage Lender License #24278 (Other Trade Names: HT Mortgage Company) New Mexico Mortgage Loan Company License #03476 (Other Trade Names: None) Tennessee Mortgage License #113075 (Other Trade Names: Home Mortgage of America, Inc ) Texas - SML Mortgage Banker Registration (Other Trade Names: None) Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. No section of this Website may be framed (iFrame) within another website without the approval of Hometrust Mortgage Company. Texas Consumer Complaint Disclosure Statement HOMETRUST MORTGAGE COMPANY IS LICENSED UNDER THE LAWS OF THE STATE OF TEXAS AND BY STATE LAW IS SUBJECT TO REGULATORY OVERSIGHT BY THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING. ANY CONSUMER WISHING TO FILE A COMPLAINT AGAINST HOMETRUST MORTGAGE COMPANY SHOULD COMPLETE, SIGN, AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEB SITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE AT 1-877-276-5550, BY FAX AT (512) 475-1360, OR BY E-MAIL AT SMLINFO@SML.TEXAS.GOV. THE DEPARTMENT MAINTAINS THE MORTGAGE BROKER RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN TYPES OF JUDGMENTS AGAINST A MORTGAGE BROKER OR LOAN OFFICER. NOT ALL CLAIMS ARE COMPENSABLE AND A COURT MUST ORDER THE PAYMENT OF A CLAIM FROM THE RECOVERY FUND BEFORE THE DEPARTMENT MAY PAY A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT SUBCHAPTER F OF THE MORTGAGE BROKER LICENSE ACT ON THE DEPARTMENT’S WEB SITE REFERENCED ABOVE.
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5.0
Encompass
A
Adrianna K F
Huntsville, TX
Posted on February 14th, 2024 05:56 PM
Communication- Marilyn was always available to answer questions and easy to contact. Everything was thoroughly explained..
5.0
Encompass
W
Walter H J
Humble, TX
Posted on September 6th, 2023 09:15 PM
Ms. Marilyn was patient, kind, and understanding with us throughout the entire process. She explained everything to us every step of the way.
Reply from Marilyn Causey
September 7th, 2023 04:20 PM
Thank you Walter! I am so happy for
5.0
Encompass
C
Christie J L
Houston, TX
Posted on September 2nd, 2023 03:11 PM
Marilyn was attentive, responds in timely manner and most importantly very informative. It's always a pleasure to work with you.
Reply from Marilyn Causey
September 4th, 2023 06:04 PM
Thank you Christie> Always great to work with you too.
5.0
Encompass
L
Lauren S
Willis, TX
Posted on February 23rd, 2023 04:02 PM
Marilyn was always available! She made the process so easy and was very personable. She explained everything and made me feel comfortable and confident buying my first home. Thank you!
5.0
Encompass
C
Clayton C
Conroe, TX
Posted on October 25th, 2022 11:42 PM
Marilyn made the process of buying our first home very easy and had our best interest in mind
5.0
Encompass
N
Nicole A
Conroe, TX
Posted on October 12th, 2022 04:41 PM
Very knowledgeable, quick response time & friendly!
5.0
Encompass
B
Brandon K L
Spring, TX
Posted on July 20th, 2022 04:28 PM
Marilyn and team are always very responsive and answer any questions we have in a very timely manner. It is always a pleasure work with Marilyn and the team.
5.0
Encompass
A
Anna B L
Spring, TX
Posted on July 20th, 2022 04:11 PM
We have used Marilyn multiple times and will always return to her! She is a genius in her field and explains every step thoroughly!
4.5
Encompass
D
Demetrius D H
Humble, TX
Posted on June 27th, 2022 05:59 PM
Communication and support of the Hometrust Team
5.0
Encompass
D
Dzevad K
Montgomery, TX
Posted on June 16th, 2022 04:32 PM
It wasn’t an easy process, but everything worked out in the end.

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