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Texas Consumer Complaint Disclosure Statement Contact Information Corporate Address: Hometrust Mortgage Company 5353 W. Alabama, Suite 500 Houston, Texas 77056 Corporate Phone: (713) 369-4000 Corporate Email: info@hometrust.com NMLS: 149932 (www.nmlsconsumeraccess.org) Equal Housing Opportunity We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers in obtaining housing because of race, color, religion, sex/gender, disability, familial status, national origin, or any other protected classes under state or local law. Licenses Hometrust Mortgage Company conducts business only in the following states: Alabama Consumer Credit License #21469 (Other Trade Names: Home Mortgage of America, Inc ) Colorado Mortgage Company Registration (Other Trade Names:None) Florida Mortgage Lender Servicer License #MLD791 (Other Trade Names: Home Mortgage of America, Inc ) Georgia Mortgage Lender License #24278 (Other Trade Names: HT Mortgage Company) New Mexico Mortgage Loan Company License #03476 (Other Trade Names: None) Tennessee Mortgage License #113075 (Other Trade Names: Home Mortgage of America, Inc ) Texas - SML Mortgage Banker Registration (Other Trade Names: None) Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. No section of this Website may be framed (iFrame) within another website without the approval of Hometrust Mortgage Company. Texas Consumer Complaint Disclosure Statement HOMETRUST MORTGAGE COMPANY IS LICENSED UNDER THE LAWS OF THE STATE OF TEXAS AND BY STATE LAW IS SUBJECT TO REGULATORY OVERSIGHT BY THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING. ANY CONSUMER WISHING TO FILE A COMPLAINT AGAINST HOMETRUST MORTGAGE COMPANY SHOULD COMPLETE, SIGN, AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEB SITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE AT 1-877-276-5550, BY FAX AT (512) 475-1360, OR BY E-MAIL AT SMLINFO@SML.TEXAS.GOV. THE DEPARTMENT MAINTAINS THE MORTGAGE BROKER RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN TYPES OF JUDGMENTS AGAINST A MORTGAGE BROKER OR LOAN OFFICER. NOT ALL CLAIMS ARE COMPENSABLE AND A COURT MUST ORDER THE PAYMENT OF A CLAIM FROM THE RECOVERY FUND BEFORE THE DEPARTMENT MAY PAY A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT SUBCHAPTER F OF THE MORTGAGE BROKER LICENSE ACT ON THE DEPARTMENT’S WEB SITE REFERENCED ABOVE.
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5.0
Encompass
T
Tyler K
Bacliff, TX
Posted on October 9th, 2023 01:53 PM
All of the alternative pathways that led to the final acquisition. Not all options are favorable and some are but don't pan out but there was no giving up which was genuinely appreciated.
Reply from Morgan Smith
October 10th, 2023 07:13 PM
Thank you Tyler for taking the time to leave me a review, I really appreciate it! I hope y'all are enjoying your new home!
5.0
Encompass
A
Akiia J
Houston, TX
Posted on July 17th, 2023 02:28 PM
Morgan made me feel comfortable. She kept updated throughout the process and she was always very responsive.
5.0
Encompass
S
Stephanie M D
Meadows Place, TX
Posted on July 2nd, 2023 05:22 PM
Morgan was very easy to get in touch with an answered any and all questions I had.
5.0
Encompass
J
Jaime G
Houston, TX
Posted on April 6th, 2023 12:04 AM
Help me on every step in the process
5.0
Encompass
I
Iris M G
Conroe, TX
Posted on March 31st, 2023 02:57 PM
Morgan was very organized and responded red quickly to all our questions and concerns.
5.0
Encompass
M
Melissa D
Spring, TX
Posted on February 6th, 2023 02:44 PM
I was also notified when something was emailed to me complete and it was explained what it was. All my questions were answered.
5.0
Encompass
H
Heather C
Pinehurst, TX
Posted on October 12th, 2022 11:24 PM
Morgan was always quick to respond and made our home buying process smooth! We greatly appreciate her dedication to allow us to get our first home!
5.0
Encompass
B
Brian C
Pinehurst, TX
Posted on October 12th, 2022 03:04 PM
Morgan explained everything very clearly to us so there were no surprises thru this stressful process. She was very professional and always answering the phone at any hour
5.0
ManualUpload
S
Suzanne L
Posted on September 13th, 2022 07:51 PM
We knew Morgan and Cindy Smith for years before doing business with them. They both have had very good reputations in the business. We were very comfortable with the process from day one.
5.0
Encompass
V
Vicente M
Houston, TX
Posted on September 1st, 2022 03:44 PM
Just everything about it. My wife and I loved Morgan experience.
Reply from Morgan Smith
September 27th, 2023 03:14 AM
Thank you so much for taking the time to write a review for me, I truly appreciate it! I hope y'all enjoy your new home!!

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