New American Funding - Kennewick, WA

Kennewick, WA

4.96

(219)

Mortgage

Mortgage Loan Officer

Contact Info

(509) 519-1951

Kennewick, WA

https://www.newamericanfunding.com

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4.96

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Patience, explanation, and availability .

Reply from Monique Rojo

June 18th, 2026 02:21 PM

Maria, thank you for highlighting my patience, explanation, and availability. I'm glad to know that these aspects of my service were beneficial to you. Your feedback is greatly appreciated!

She was very nice and informativ. willing to help with anything at any given time . very pleased with her service

Reply from Monique Rojo

June 15th, 2026 04:15 PM

Cesar, I'm grateful for your kind words and pleased to hear you found my service helpful and informative. It's important to me to be available and provide assistance whenever needed. Thank you for sharing your positive experience!

Always love how I can ALWAYS get a hold of Heather.

Reply from HEATHER LEE, HOME LOAN MORTGAGE CON...

July 22nd, 2026 10:45 PM

Kendra, you do such an amazing job with your clients. I am proud to partner with you in your business and what you do for your families! Thank you for trusting me.

Hether doesn't wait until an emergency to communicate any changes in the transaction. When we needed to pivot to a different loan type she didn't panic. When the appraisal didn't come in when it was due she handled it with grace and proceeded...

Reply from Heather Lee

July 22nd, 2026 10:45 PM

So proud that you trust me with your clients and business. You are the truest of professionals with such a human touch. Thank you for letting me be part of the process.

I worked with Monique , Monique was amazing at communicating with me , her availability and effort to complete everything was amazing! She's a kind hearted person!

Reply from Monique Rojo

June 10th, 2026 07:22 PM

Elizabeth, I appreciate your kind words about my communication and availability. I'm glad that my efforts made a positive impact on your experience. Thank you for recognizing my dedication!

Heather went the extra mile for my clients! Fantastic communication and kept me in the loop through the whole process. Heather's extensive knowledge on options and products available was so helpful in finding what would work best for my clients...

Reply from Heather Lee

July 22nd, 2026 10:46 PM

Tami, you are an amazing real estate agent and an even better human. Thank you for trusting me to partner with you and to help your clients on this amazing journey.

It was a memorable experience. But this whole process is multilevel and long and frustrating. It has nothing to do with the people who are a part of it.

Reply from Heather Lee

June 9th, 2026 02:07 PM

Thank you, Jenniffer, for sharing your experience. I'm pleased to know that the people involved made a positive impact, even though the process felt complex and lengthy. If there's anything specific you'd like to discuss or any way I can assist...

Easy communication and updates along the way of the transaction

Reply from New American Funding - Preston Frou...

May 27th, 2026 10:50 PM

I'm glad to hear that you found the communication and updates throughout the transaction easy, Brandon. It's important to me to keep things clear and straightforward. Thank you for sharing your experience!

I appreciate everyone's patience and guidance. This was my first home purchase and the process was overwhelming at times. I felt supported by those around me and was fortunate to have a great team in my corner.

Reply from New American Funding - Preston Frou...

May 27th, 2026 10:50 PM

I'm grateful for your kind words, Amanda. I'm pleased to know that you felt supported throughout your first home purchase. It was truly a pleasure being part of your journey, and I'm glad our team could provide the guidance you needed.

Preston was a wonderful support - He was on top of everything and made sure I was comfortable and infomred every step of the way!

Reply from New American Funding - Preston Frou...

May 27th, 2026 10:50 PM

I'm pleased to hear that I could provide you with the support you needed, Judith. Ensuring you're comfortable and informed throughout the process is important to me. Thank you for your kind words!

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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