New American Funding - Broadview Heights, OH

Broadview Heights, OH

4.74

(1,775)

Mortgage

Mortgage Loan Officer

Contact Info

(234) 259-5911

Broadview Heights, OH

https://www.newamericanfunding.com

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4.74

(1,775)

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5 Star

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Tony was great in the beginning and helped us get the process started smoothly. Toward the end, communication wasn’t always clear and we had some concerns that felt overlooked. However, we did make it to closing, and we appreciate the effort...

Reply from Tony Collier

March 10th, 2026 04:27 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Better communication. I was assigned to 2 different loan officers And processors who lost their jobs during this process. This caused a SIGNIFICANT delay in loan processing. I'm not impressed by anyone I worked with aside from Brittany.

Reply from Brittany Richitt

March 10th, 2026 03:46 PM

I understand that changes in loan officers and processors can be frustrating, Candace. I appreciate your patience throughout this situation and am glad I could offer some assistance during the process. If you have any other concerns or need...

once the process got started it was fast and were informed of everything.

Reply from James Elwell

March 10th, 2026 03:17 PM

I'm glad to hear that the process moved quickly for you and that you received the information you needed. If there's more I can assist with or any questions you have, please don't hesitate to reach out. Thank you for your feedback, Stephanie....

Quick, hassle-free and friendly process!

Reply from Alex Brunton

March 10th, 2026 07:14 PM

Larry, I'm glad to hear that you found the process quick, hassle-free, and friendly. It’s important to me that your experience was smooth and pleasant. If you have any questions or need further assistance, feel free to reach out anytime.

The communication and the speed in which we closed on my house

Reply from New American Funding - Chenessa Mar...

February 27th, 2026 05:05 PM

Thank you for the great review Hunter! And let me say we appreciated the speed with which you sent us everything we asked for. We are happy to have you in the NAF family. Let me know if you have any post closing questions. We will keep in touch!...

Once again I had a great experience with new american funding and how they handle business .

Reply from Matt Perry

March 9th, 2026 04:54 PM

It's rewarding to know you've had a great experience with New American Funding again, Juan. If there's anything more I can do for you in the future, please don't hesitate to get in touch.

Helpful throughout the entire process! Communication was excellent!

Reply from New American Funding - Deborah Jury

February 27th, 2026 09:09 PM

I'm glad to hear that you found the process helpful and that communication met your expectations, Joaquim. It was my pleasure to assist you throughout. If you have any further questions or need assistance in the future, please feel free to...

Adrian was super responsive and if not available, always called right back. thank you Aerian 🙏

Don't hire used car salesmen

Reply from Chris Davis

March 9th, 2026 07:18 PM

The amount of direction, patience, and assistance from both Alex and Shae to make the process smooth and expeditious was outstanding.

Reply from Alex Brunton

March 9th, 2026 08:37 PM

Raymond, I appreciate your feedback on the guidance and support you received from Shae and me. It's gratifying to know that we helped make the process smooth and efficient for you. If any other questions come up or you need further assistance,...

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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