New American Funding - Austin, TX
Austin, TX
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr... Show More
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Tori and Lisa were great at their jobs!
Reply from Tori Martin
May 14th, 2026 04:28 PM
Stephen, I'm glad to hear that you felt Lisa and I were great at our jobs. Thank you for your positive feedback, and if there's anything else you need, please let me know!
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New American Funding - Erin Lawson
Easy and fast process. Better rates compared to other companies. Great customer serice.
Reply from Erin Lawson
May 14th, 2026 03:28 PM
Sondra, I'm happy to hear the process was easy and fast for you. It's great that you found our rates competitive and appreciated the customer service. If you have any further questions or need assistance, please feel free to reach out.
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New American Funding - Cait Freeman
Cait is amazing and this is multiple loans she has helped me with
Reply from Cait Freeman
May 14th, 2026 02:09 PM
Zachary, I'm happy to hear that I've been able to assist you with multiple loans. Your continued trust means a lot to me. If you ever need further assistance, please feel free to reach out.
Do not provide false information, and know all aspects of not paying the morgage payment while refinancing so a late fee is not assessed to the borrower. I will not refinance with NAF ever again.
Reply from Marcus Schultz
May 11th, 2026 03:54 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
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New American Funding - Erin Lawson
The communication and professionalism was awesome. They were very knowledgeable about what was needed to get the deal closed.
Reply from Erin Lawson
May 11th, 2026 03:48 PM
Allen, I'm pleased to hear you found the communication and professionalism awesome. It's important to me that you felt supported with the knowledge needed to close the deal. If there's anything more I can do for you, please let me know.
The loan officer and processor made it feel like I was their number one priority and not just another file!
Reply from Richard Schiller
May 1st, 2026 03:14 PM
Lisa, I am so happy we were able to help you "turn the page" on things, and your house is in tip-top shape now. Was a total pleasure working with you--I give you a 5-star as well!! Would be happy to help you or anyone you know in the future....
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Communication was not always appropriate, Lauren came in at the end and did as well as she could. I was still receiving close documents even after I had completed the close process. Underwriting was LESS than communicative and could only handle...
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Reply from Lauren Zamora
May 11th, 2026 02:18 PM
Susan, I appreciate your feedback and apologize for the challenges you faced during the process. I'm glad I could assist towards the end, but it's clear there were communication issues earlier on. Please feel free to reach out to me directly...
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Everyone was very professional and worked quickly to get the job done.
Reply from Richard Schiller
April 30th, 2026 09:05 PM
It was a total pleasure working with you Steve! :)
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Tori was filling in for Steve and she ensured everything was going smoothly with the escrow signing and kept me up to date of the flow. She also went above and beyond helping me with the online paper work as there was a mix up for signing in...
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Reply from Tori Martin
May 11th, 2026 01:06 PM
Dorothy, I appreciate your kind words and am glad I could assist with the escrow signing process and online paperwork. It was important to me to keep you updated and help resolve the mix-up. If you need any more help in the future, please feel...
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I got the loan
Reply from ARIAS BROWN
May 11th, 2026 08:35 PM
Ronald, I'm glad to hear that you got the loan. If you have any questions or need further assistance, feel free to reach out.
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing