New American Funding - Austin, TX

Austin, TX

4.88

(1,629)

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Austin, TX

https://www.newamericanfunding.com

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4.88

(1,629)

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5 Star

94%

4 Star

3 Star

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1 Star

My loan officer told several untruths to me to get me to sign the papers , then stopped communicating with me halfway through the process . Communication about the ending process and how the funds would be dispersed, my email was not answered...

Reply from ARIAS BROWN

August 10th, 2026 07:14 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Was upfront, choices, helpful in see what was best resolution to buy or consolidate

Reply from Michael Brandt

July 30th, 2026 04:22 PM

Thanks Patricia! It was a joy working with you.

Tori was absolutely fabulous through this whole process! Tori is knowledgeable and sticks through till the end!

Reply from Tori Martin

August 10th, 2026 05:20 PM

Amber, I appreciate your kind words! I'm happy to hear that you felt supported and informed throughout the process. If there's anything else you need, I'm here to help.

Charles was easy to contact and work with. Answered any questions no matter how small as we went through the process and made sure to keep us informed whenever there were updates.

Reply from Charles Colley

August 5th, 2026 02:32 PM

Katrina, I'm grateful for your kind words and happy to know that I could assist you throughout the process. Keeping you informed and answering all your questions was important to me. Thank you for sharing your experience!

Working with Ryan was a great. He was professional, responsive, and communicated clearly with both me and my business partner throughout the entire process. He took the time to answer our questions, kept us informed every step of the way, and...

Reply from Ryan Rees

August 4th, 2026 01:11 PM

Miguel, I'm grateful for your kind words and recommendation. It's wonderful to hear that my communication and responsiveness made the process smoother for you and your business partner. If there's anything else I can assist with, please don't...

Eric Silvas has received a review with 5 star rating from David L

Reply from Owner

August 4th, 2026 05:17 PM

Thank you, David, for the 5-star rating. I appreciate your support and am here if you need any assistance in the future.

Eric is highly skilled and knowledgable and greatly appreciate his ability to provide me options and manage expectations. These are just a couple of top reasons why I continue to work with Eric. I recommend him to all friends and family.

Reply from Eric Silvas

July 24th, 2026 08:05 PM

Thanks David! Really appreciate you being a long-term client and friend. I haven't forgotten about this bottle of champagne either!

Good people that took a professional interest in seeing that my loan was approved. my wife and I are very appreciative of the work they did on our behalf

Reply from Travis Frist

August 3rd, 2026 04:44 PM

Robert, I'm pleased to hear that you and your wife felt well-supported throughout the loan approval process. I appreciate your kind words about our team's efforts. Thank you for sharing your experience.

attenitive

Reply from Brian Agee

August 3rd, 2026 06:16 PM

Michael, thank you for your feedback. I'm glad to know that you found my service attentive. Your experience is important to me.

Made everything simple and easy for me to understand

Reply from Hustelle Itoula

August 3rd, 2026 04:28 PM

Franklin, I'm pleased to know that I could make things simple and easy for you to understand. Your feedback is greatly appreciated!

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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