Charles Colley
LOAN ADVISOR | NMLS# 2705449
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr... Show More
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Having a andrew actually be there and heloing onstead of feeling more confused getting off the phone with him. Would leave things to last minute and literally just be gone and not bother to let anyone on the team know. It was frustrating. honestly...
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Worked more with Charles and less with Andrew.
Reply from Charles Colley
October 7th, 2026 06:05 PM
Kevin, I'm glad to hear that you worked closely with me during your experience with New American Funding. If there's anything more you'd like to discuss or need assistance with, feel free to reach out.
Charles took very long to get back to me. When he did, he would talk himself into circles and I'd never know which information to believe. There were several times he told me something and later I found out he was wrong. Idk maybe I asked him...
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Reply from Charles Colley
September 29th, 2026 02:17 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Charles and the team at NAF did a great job with all the loan stuff so I was able to focus on finding a nice house!
Reply from Charles Colley
September 16th, 2026 08:20 PM
Blake, I'm glad to hear that I and the team at New American Funding could support you with your loan needs, allowing you to concentrate on finding your new home. If there's anything else you require, don't hesitate to let me know.
Charles was easy to contact and work with. Answered any questions no matter how small as we went through the process and made sure to keep us informed whenever there were updates.
Reply from Charles Colley
August 5th, 2026 02:32 PM
Katrina, I'm grateful for your kind words and happy to know that I could assist you throughout the process. Keeping you informed and answering all your questions was important to me. Thank you for sharing your experience!
He was always responsive which is very important and made himself available. He had a great personality and made things happen. I would definitely recommend him and would enjoy working with him again.
My overall experience was outstanding from start to finish. Everyone involved was professional, knowledgeable, and responsive throughout the entire process. Communication was clear, all of my questions were answered promptly, and I always felt...
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Reply from Charles Colley
July 8th, 2026 05:11 PM
Alberto, I'm pleased to hear that your home-buying experience was smooth and organized. Your kind words about our team's professionalism and responsiveness mean a lot to me. Thank you for sharing your positive experience, and I'm grateful that...
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The process is finally completed
Reply from Charles Colley
June 12th, 2026 02:54 PM
Randall, I'm pleased to hear that the process is finally completed. If there's anything else you need or any feedback you'd like to share, please feel free to reach out.
Charles always made sure we knew what was going on. If we had any questions, he would be sure to get the answer to us as soon as possible. He made this process a lot easier.
Reply from Charles Colley
May 1st, 2026 02:13 PM
Nathan, I'm glad to hear that I could help make the process easier for you. Your feedback about staying informed and promptly addressing your questions is very much appreciated. Thank you for sharing your experience!
Provide an accurate list of all documentation at thr the beginning of the process. after several attempts of providing my bank records I actually decided to give Meghann the sign in information to my bank account, let her access it and then...
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Reply from Charles Colley
April 21st, 2026 06:50 PM
John, I appreciate your feedback and understand that the process can be confusing at times. Your suggestion about providing an accurate list of documentation from the start is valuable, and I'll consider it to improve our services. If you have...
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing