Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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9 AM to 5 PM
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closed
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closed
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Reviews from Web
Nathanael was on top of everything letting me know throughout the process what was next and how it would be completed. Thanks for the excellent work you and the crew did for me.
Reply from Nathanael Jones
December 22nd, 2025 08:12 PM
I'm glad I could keep you well-informed throughout the process, Janell. It was important to me that you felt confident about each step. Thank you for acknowledging the team's efforts at Ruoff Mortgage, and for allowing us to assist you.
Nathanael was pleasant to talk to. Very knowledgeable and explained the process so I could understand and be prepared.
Reply from Nathanael Jones
December 22nd, 2025 05:17 PM
I'm pleased that my explanations were clear and helped you feel prepared, Heather. Providing a pleasant and knowledgeable experience is always my goal. Thank you for taking the time to share your thoughts, and for choosing Ruoff Mortgage.
Great expereince, that was super easy even with my busy schedule I felt at ease with the whole process.
Moving from Akron when we started the home buying process, we had no idea what we’re doing. Brian was referred to by a family member. He worked with us and explained everything along the way and was ALWAYS available for questions, Couldn’t...
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Reply from Owner
September 28th, 2026 12:52 PM
Ed, I'm happy to hear that I could assist with your move from Akron and guide you through the home buying process. I'm glad my explanations and availability made a positive impact. Thank you for recommending me and Ruoff Mortgage.
Josh did a great job- answered all our questions, very helpful throughout the entire process.
Reply from Joshua Powers
December 15th, 2025 08:52 PM
Beth, I'm glad to hear that I could provide the assistance and answers you needed throughout the process. It's important to me that you felt supported and informed. If there are any further questions or if I can be of help in the future, please...
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Stellar guy, 11/10 would recommend Nathanael for your refi/home buying needs.
Working with Nathanael was a dream! He was quick to answer my calls/texts and answer my questions. He's a knowledgeable, empathetic, hardworking guy. I also enjoyed working with his LOA, Amy. My experience working with Ruoff was entirely positive...
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Reply from Nathanael Jones
December 12th, 2025 04:12 PM
Your review is appreciated, Kayleigh. It's great to hear that you found our communication effective and that I could provide knowledgeable assistance throughout the process. I'm glad that Amy also contributed positively to your experience....
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Charlie Morgan, Ruoff Mortgage has received a review with 5 star rating from Jake H
Charlie is the best loan officer I've eve
Reply from Charlie Morgan
December 2nd, 2025 04:12 PM
Jake, thank you so much to you and your family for trusting me with another home purchase.! I'm so pleased to know you had such a positive experience. As always, if you ever need anything in the future, please don't hesitate to reach out.
I've never had a loan experience go so smoothly and everyone we worked with at Ruoff was extremely friendly and helpful for all of our questions. Thanks for making the experience feel so smooth.
Reply from Owner
December 2nd, 2025 04:14 PM
Dan, it was such a pleasure getting to work with you both! We're pleased to hear that your loan experience was smooth and that our team at Ruoff provided friendly and helpful support. It's important to us to make the process as seamless as...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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