Charlie Morgan, Ruoff Mortgage
VP | Branch Manager
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Reviews from Web
Communication was amazing and very quick on responses. I was never waiting around to hear updates. Overall, great experience!
Reply from Owner
October 23rd, 2026 12:07 PM
Thank you so much! It really means a lot to hear this. I know how important this process is, and I always want you to feel like you can pick up the phone or reach out anytime and know I'm here for you. I really enjoyed working with you and...
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Communicstion was anazung and very quick on responses . I was never waiting around to hear updates . Overall, great experience!
Reply from Charlie Morgan
October 23rd, 2026 12:05 PM
Thank you so much! I really appreciate you taking the time to share this. It was a pleasure working with you, and I'm so glad you had a great experience. I always want my clients to feel taken care of and never left wondering what's going on....
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Charlie Morgan, Ruoff Mortgage has received a review with 5 star rating from Dakota P
Reply from Owner
October 16th, 2026 05:45 PM
Dakota, thank you for the excellent rating. I'm pleased that your experience with me and Ruoff Mortgage met your expectations.
Charlie was very knowledgeable. Buying a home can be stressful but Charlie and his team made is smooth and enjoyable! Thank you again!
Reply from Charlie Morgan
October 5th, 2026 03:08 PM
Thank you so much for the kind words! It was truly a pleasure helping you through the homebuying process. Our team at Ruoff Mortgage | The New Albany Group takes a lot of pride in making the mortgage and home loan process as smooth, stress-free,...
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Charlie made the entire experience really easy and enjoyable. He was friendly, helpful, and took the time to answer questions without ever making the process feel rushed or pressured. Everything was communicated clearly, and I felt like I was...
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Reply from Owner
September 4th, 2026 06:48 PM
Bre, thank you for your kind words. I'm glad to hear that you felt well taken care of and that the process was smooth and enjoyable for you. Your positive experience is important to me, and I'm pleased that I could help make it a great one.
Charlie made the entire experience really easy and enjoyable. He was friendly, helpful, and took the time to answer questions without ever making the process feel rushed or pressured. Everything was communicated clearly, and I felt like I was...
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Reply from Charlie Morgan
September 3rd, 2026 03:16 PM
Brehanna, I'm thankful for your kind words and glad to hear that you felt well taken care of throughout the process. It's great to know that everything was communicated clearly and that the experience was pleasant for you. Your positive experience...
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Our experience was very positive. Charlie was available whenever we had questions and provided clear, quality advice. The closing portion of our home purchase was the easiest part of the whole process. Thank-you to Charlie and his team for...
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Reply from Owner
September 3rd, 2026 06:16 PM
Judy, I appreciate your kind words and am glad to know that I could assist in making your home closing stress-free. It's wonderful to hear that you found my availability and advice helpful throughout the process. Thank you for recognizing the...
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Knowledgeable/ Able to streamline process / priority to complete closing as scheduled/ Friendly and easy to work with/ Available to clients is high priority
Reply from Charlie Morgan
September 2nd, 2026 08:19 PM
Judith, I appreciate your kind words and am pleased to hear that you found the process streamlined and efficient. It's great to know that my availability and approach were helpful to you. Thank you for trusting me with your home buying journey....
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Charlie helped my home buying experience be as easy and painless as possible. Seeing as this was my frist time I wasn't familiar with the process and he answered all my questions and explained things well that put me at ease. closing costs...
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Reply from Charlie Morgan
September 1st, 2026 05:04 PM
Hannah, I'm grateful for your kind words and happy to hear that I could make your first home buying experience smooth and understandable. It's nice to know that the final closing costs turned out better than expected. Thank you for recommending...
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Charlie was proactive, communicative, and helpful every step of the way
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Fixed Rate Mortgages
USDA Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS: 1599574
- OH: MLO-OH.1599574
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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