Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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closed
Mon
9 AM to 5 PM(Open now)
Tues
9 AM to 5 PM
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Reviews from Web
It has been a few months since we closed and moved to our new house. Brian Courtney made this move smooth and painless. He was available every time we had a question or hit a bump (and there were a few bumps!) He was also patient with us and...
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Reply from Owner
June 12th, 2026 09:10 PM
Thank you so much, Susan, for your kind words. I'm grateful to hear that I could help make your move smooth and that my communication was helpful throughout the process. It's wonderful to know you felt supported even after the move. If you...
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Nathanael is hands down the best loan officer I have ever worked with. He knows the guidelines/parameters for different loan programs, and took the time to explain each option so that I could make an informed decision regarding the best path...
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Asheila did an excellent job taking care of us throughout the entire process. She kept us informed every step of the way and genuinely cared about our experience. I would highly recommend her.
Reply from Owner
December 31st, 2025 04:41 PM
Thank you for your review. It was a pleasure working with you. You made the process move smoothly by sending documents in a timely manner. This helped the process move as it should, seamless and fast. I look forward to seeing you and Syanna...
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Asheila did an excellent job taking care of us throughout the entire process. She kept us informed every step of the way and genuinely cared about our experience. I would highly recommend her.
Reply from Owner
December 31st, 2025 04:41 PM
Thank you for your review. It was a pleasure working with you. You made the process move smoothly by sending documents in a timely manner. This helped the process move as it should, seamless and fast. I look forward to seeing you and Syanna...
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Asheila did an excellent job taking care of us throughout the entire process. She kept us informed every step of the way and genuinely cared about our experience. I would highly recommend her.
Reply from Asheila Wright
December 31st, 2025 04:48 PM
Thank you for your review. It was a pleasure working with you. You made the process move smoothly by sending documents in a timely manner. This helped the process move as it should, seamless and fast. I look forward to seeing you and Syanna...
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Best I have ever worked with . My wife and I were very impressed
Reply from Nathanael Jones
January 6th, 2026 08:28 PM
It's wonderful to hear that you and your wife were so impressed with my service, Clayton. I strive to provide a supportive and efficient experience for everyone I work with. Thank you for sharing your positive feedback—working with you both...
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Asheila was very informative and professional. Kept us updated on what was going on and what each step would be throughout the process.
Reply from Asheila Wright
December 31st, 2025 04:43 PM
Thank you for sharing your experience, Gregory. Keeping you informed and up-to-date throughout the process is something I prioritize, so I’m pleased to hear it was beneficial for you. I look forward to hearing all about your future family trips...
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If you’re looking for assistance with a loan, whether it’s for your first home purchase or refinancing, and you want it to be done correctly and efficiently the first time, Asheila is the only one you should consider. She makes the process...
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Reply from Owner
December 31st, 2025 04:20 PM
Craig, First of all, THANK YOU for your kind words. It was a pleasure working with you! Making sure that the loan process is smooth, accurate, and informative is always my goal. Knowing that you found the experience easy and efficient means...
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If you’re looking for assistance with a loan, whether it’s for your first home purchase or refinancing, and you want it to be done correctly and efficiently the first time, Asheila is the only one you should consider. She makes the process...
read more
Reply from Owner
December 31st, 2025 04:20 PM
Craig, First of all, THANK YOU for your kind words. It was a pleasure working with you! Making sure that the loan process is smooth, accurate, and informative is always my goal. Knowing that you found the experience easy and efficient means...
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Ashelia’s personality changes with the experience for us for this refinance.
Reply from Asheila Wright
December 31st, 2025 04:14 PM
Thank you so much for this review. Creating a positive, supportive experience is at the heart of how I serve my clients, and it means so much to know that it came through. It was an honor to work with you! If there's anything else you need,...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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