Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
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9 AM to 5 PM
Sat
closed
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closed
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Reviews from Web
Brian was excellent in this process. All questions were aAnswered in a very timely manner. There was no stress invovoled in buying our home. Couldn't be more greatful for him!
Nathanael was very attentive to my questions as a first-time home-buyer, and I appreciated his by-the-book approach to everything in an industry that doesn't always have the best reputation. There were some hiccups on the seller's side as we...
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Nathanael was very attentive, and I appreciated his by-the-book approach to everything. There were some hiccups on the seller's side, and he was very patient with my questions when things that had felt settled no longer seemed simple.
Communication was amazing and very quick on responses. I was never waiting around to hear updates. Overall, great experience!
Reply from Owner
October 23rd, 2026 12:07 PM
Thank you so much! It really means a lot to hear this. I know how important this process is, and I always want you to feel like you can pick up the phone or reach out anytime and know I'm here for you. I really enjoyed working with you and...
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Communicstion was anazung and very quick on responses . I was never waiting around to hear updates . Overall, great experience!
Reply from Charlie Morgan
October 23rd, 2026 12:05 PM
Thank you so much! I really appreciate you taking the time to share this. It was a pleasure working with you, and I'm so glad you had a great experience. I always want my clients to feel taken care of and never left wondering what's going on....
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Nathanael was absolutely incredible!!! He made the process seamless. He is extremely quick to communicate, is very thorough, and makes the process fun and enjoyable. He is so talented at what he does, and we truly hit the jackpot working with...
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Nathanael was absolutely incredible!!! He made the process absolutely seamless. He is extremely quick to communicate, is very thorough, and makes the process fun and enjoyable. He is so talented at what he does, we truly hit the jackpot working...
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Reply from Nathanael Jones
October 23rd, 2026 03:10 PM
Nicole, I'm glad to hear that you felt the process was seamless and enjoyable. Your kind words about my communication and service mean a lot to me. It was a pleasure working with you through Ruoff Mortgage, and I'm thankful for the opportunity...
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I felt our process was hard to buy our house bc we had to sell our house. Nathanael and Amy was amazing.
Reply from Owner
October 22nd, 2026 06:50 PM
Christine, I'm happy to hear that you found my assistance, along with Amy's, great despite the challenges of selling your house. Thank you for trusting me and the team at Ruoff Mortgage with your home buying journey.
I felt the process to send stuff in was made easy or Nathanael went out of his way to make it easy.
Reply from Nathanael Jones, Ruoff Mortgage
October 12th, 2026 04:18 PM
Thank you Robert! I am excited about your new house. Thanks for trusting me through the process. Let me know if I can ever help in any way.
Nathanael is amazing at this and keeps everyone up to date and informed on everything needed to close. Very smooth process overall and highly recommend using Nathanael!
Reply from Nathanael Jones, Ruoff Mortgage
October 12th, 2026 06:34 PM
Thank you Josh! Super happy about your new home. Thanks for trusting me to guide you through the process. Let me know if I can ever assist in any way!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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