Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Ruoff was great to work with! They made everything such a seamless experience and were very responsive and helpful with any questions!
Reply from Charlie Morgan
April 3rd, 2026 03:41 PM
It's great to hear that your experience with Ruoff was seamless, Zoe. I'm glad that everything went smoothly and that you found the responsiveness and assistance helpful. If you have any more questions or need further support in the future,...
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Ruoff Mortgage - New Albany
Ruoff Mortgage - New Albany has received a review with 5 star rating from Dixie R
Reply from Owner
April 21st, 2026 05:41 PM
Thank you for your 5-star review! It means a lot to our team to know we delivered a great experience.
Experience, professional, caring
Reply from Brian Courtney
March 30th, 2026 07:32 PM
Thank you for highlighting the experience, professionalism, and care you felt during your time working with me, Dixie. It’s important to me that my clients feel supported throughout the process. If you ever need further assistance, I'm here...
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Brian and his team provided clear communication and expectations throughout the entire process. Extremely satisfied with the partnership created and how the process flowed.
Reply from Brian Courtney
March 30th, 2026 03:21 PM
I'm pleased to hear that you were satisfied with the communication and the overall partnership, Alex. It's important to me that the process is as clear and smooth as possible. If there's anything else I can help with in the future, please don't...
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Always has been nothing but a positive interaction both times we had Josh as our mortgage loan contact.
Reply from Joshua Powers, Ruoff Mortgage
March 17th, 2026 05:03 PM
Steve, thanks to you and Laura for the opportunity to help you again! Congratulations on your new home! I’m always here if you need anything!
Nathanael is a miracle worker! After the relocation company we were offering took a week to accept our offer, he got us clear-to-close in 3 days! I would recommend him and his team to anyone!
Brian made the process of buying our condo smooth and stress-free from start to finish. He was always quick to answer questions, kept us informed, and went above and beyond to make everything easy for us. Highly recommend working with him.
Reply from Brian Courtney, Ruoff Mortgage
March 27th, 2026 03:53 PM
Thank you for your kind words, Brittni. It's great to know that the process felt smooth and stress-free for you. I aim to keep my clients well-informed and comfortable as they navigate buying a home. If you ever have more questions or need...
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Our loan officer made the process of buying our condo smooth and stress-free from start to finish. Brian Courtney was always quick to answer questions, kept us informed, and went above and beyond to make everything easy for us. Highly recommend...
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Reply from Owner
May 18th, 2026 03:45 PM
I'm happy to know that your condo buying process was smooth and stress-free, Brittni. It's nice to hear that I could make things easy for you by keeping you informed and answering your questions promptly. Thank you for your recommendation!
Smoothest loan experience I could imagine - Charlie was wonderful to work with.
Reply from Charlie Morgan
March 23rd, 2026 02:06 PM
I'm pleased to know that your loan experience went smoothly, Braden. It was a pleasure working with you, and I'm glad everything met your expectations. If there's anything else you need down the line, just let me know.
Charlie Morgan, Ruoff Mortgage has received a review with 5 star rating from Natasha K P
Reply from Owner
March 11th, 2026 02:45 PM
Natasha & Braden, thank you for the thoughtful review. It was great working with you both and helping guide you through the mortgage process. I’m grateful you trusted me and Ruoff Mortgage | The New Albany Group along the way. If you ever need...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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