Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Clear & efficient communication and instruction
Reply from Charlie Morgan
March 18th, 2026 06:22 PM
Thank you for sharing your thoughts, Natasha. I'm glad to hear that the communication and instructions were clear and efficient for you. If you have any further questions or need additional assistance, please feel free to reach out to me anytime....
read more
Clear, fast communicairon. Easy process.
Reply from Nathanael Jones, Ruoff Mortgage
March 11th, 2026 02:31 PM
Thank you so much for trusting me with the process. Congratulations on the new home! :)
The experience was seamless and I felt supported by Asheila the whole time!
Reply from Asheila Wright
March 12th, 2026 05:13 PM
Thank you Emily! I enjoy being part of your support team—that’s my goal. I’m especially excited you found the perfect home near all your Clintonville favorites. Being so close to Destination Doughnuts and Seitan's Realm is the icing on the...
read more
for
Genna Queen, Ruoff Mortgage
Genna is truly a standout and stand up Loan Officer. Not only does she have mastery in the field and maintains excellent relationships within the real estate community, she also truly takes each clients case personally and seriously. She is...
read more
Reply from Owner
March 4th, 2026 06:28 PM
Rachael, Thank you so much for the kind words — it truly means a lot. My goal is always to help clients feel confident and informed as they navigate the mortgage process, whether they’re buying a home, refinancing, or exploring their options...
read more
Charlie was quick and thorough. He took a heavy task of 16 day closing and made sure everything went smooth! I couldn’t imagine a better experience than what Charlie provided and would recommend him to anyone.
read more
Reply from Owner
March 16th, 2026 08:51 PM
I'm grateful for your generous feedback, Chris. It's important to me that the 16-day closing felt smooth and manageable for you. Your words about the experience mean a lot, and I truly value your recommendation. If there's anything else I can...
read more
Charlie was quick and thorough. He took a heavy task of 16 day closing and made sure everything went smooth! I couldnt imagine a better experience than what Charlie provided and would recommend him to anyone.
read more
Reply from Charlie Morgan
March 13th, 2026 04:04 PM
I appreciate your kind words, Christopher. I'm glad to hear that the 16-day closing process went smoothly for you. It means a lot to me that you had a positive experience, and your recommendation is much appreciated. If you ever need assistance...
read more
Nathanael is a miracle worker! After the relocation company we were offering took a week to accept our offer, he got us clear-to-close in 3 days! I would recommend him and his team to anyone!
Reply from Nathanael Jones
March 11th, 2026 02:37 PM
Thank you so much! I'm glad we got this done so quickly and congratulations on the new home! It is stunning!!
Charlie was consistently communicative and very timely.
Reply from Charlie Morgan
March 12th, 2026 04:12 PM
I appreciate your feedback, Jenna. It's important to me to maintain clear and prompt communication throughout the process, so I’m glad that came through in our work together. Should you have any more questions or need further assistance, I'm...
read more
Made process easy and bearable
Reply from Brian Courtney, Ruoff Mortgage
March 9th, 2026 01:26 PM
I'm glad to hear that the process felt easy and manageable for you, Susan. Making your experience straightforward and stress-free is always my goal. If you have any further questions or need assistance in the future, please feel free to reach...
read more
Asheila Wright was amazing to work with. Handled every detail and was super responsive to my needs and concerns.
Reply from Owner
February 23rd, 2026 05:32 PM
I'm glad you shared your experience, Sean. Ensuring that every detail is covered and addressing your needs promptly is important to me, so it's reassuring to know that this was helpful for you. If anything else comes up, please don't hesitate...
read more
141–150 of 1064
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us