Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
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9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Went over the full loan process and the different options we had
Reply from Nathanael Jones
April 16th, 2026 03:08 PM
I'm grateful to hear that you found the loan process explanation and options review helpful, Cameron. It's important to me that you feel informed and confident in your decisions. If you have any more questions or need further assistance, please...
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Working with Asheila Wright at Ruoff was an outstanding experience from start to finish. Throughout our refinance process, Asheila demonstrated an exceptional level of professionalism, patience, and attention to detail that immediately put...
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Reply from Asheila Wright
April 15th, 2026 03:05 PM
Thank you for your kind words, Kyle. I'm grateful to hear that you felt at ease and confident throughout the refinance process with me at Ruoff Mortgage. It's important to me that every question is addressed and that you feel supported in making...
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Nathanael was super helpful and great at explaining everything, he made the process super easy for us. We are so happy he helped us buy our dream home!
Reply from Nathanael Jones, Ruoff Mortgage
April 7th, 2026 03:35 PM
Thanks so much Catie! Excited for you in this new journey. Please let me know if there are any ways I can assist in the future!
for
Genna Queen, Ruoff Mortgage
Genna’s a rock star! She understood my perspective, answered all my questions and addressed issues I hadn’t thought of. She helped make buying my home an easy experience.
Reply from Owner
April 13th, 2026 08:16 PM
Mary, I’m grateful for your kind words and am so happy to hear that you had a good experience with your home purchase. It was my pleasure to assist you and ensure everything went smoothly. Thank you for trusting me with this important step!
Josh was amazing to work with! He made every step easy and made sure i understood everything. He was always available and quick to return a call or email. I highly recommend Ruoff Mortgage and especially Josh Powers. Thanks for everything.
Reply from Owner
April 13th, 2026 03:18 PM
I'm grateful for your kind words, M. It's great to know that I could make the process easy and keep you well-informed. Your recommendation means a lot to me. If you have any more questions or need assistance in the future, please don't hesitate...
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Josh was amazing to work with. He was always available to answer any questions.
Reply from Joshua Powers
April 10th, 2026 04:06 PM
It was a pleasure to work with you, Mario. I'm glad I could be available to answer your questions and support you through the process. If you ever have any more questions or need assistance in the future, please feel free to reach out. Thank...
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Charlie is the man! Very timely with our deadlines and made the whole process very simple!
Reply from Charlie Morgan
April 10th, 2026 03:03 PM
I'm glad to hear that you found the process simple and timely, Conley. It was important to me to meet your deadlines and make everything as straightforward as possible. If you ever have more questions or need assistance, feel free to reach...
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Charlie was great during the entire experience! was so easy to communicate with and guided us along our mortgage journey with ease! Grateful to have worked with him during our home buying experience! was very pleasant :)
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Reply from Owner
April 10th, 2026 06:21 PM
I'm glad that the experience felt pleasant and seamless for you, Had. It was my goal to make communication straightforward and guide you smoothly through the mortgage process. Thank you for choosing to work with me, and if any future questions...
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Charlie was great during the entire experience! was so easy to communicate with and guided us along our mortgage journey with ease! Grateful to have worked with him during our home buying experience! was very pleasant :)
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Reply from Charlie Morgan
April 9th, 2026 04:49 PM
I'm really pleased to hear that I could make the mortgage process easier for you, Hadley. It was a pleasure guiding you through your home buying journey and ensuring everything was pleasant along the way. If there's anything else you might...
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Ruoff was great to work with! They made everything such a seamless experience and were very responsive and helpful with any questions!
Reply from Charlie Morgan
April 3rd, 2026 03:41 PM
It's great to hear that your experience with Ruoff was seamless, Zoe. I'm glad that everything went smoothly and that you found the responsiveness and assistance helpful. If you have any more questions or need further support in the future,...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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