Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Matt was exceptional throughout our home buying process! It did not matter if it was a Monday morning or Saturday afternoon, he made himself available to answer all of our questions. We appreciated is honesty, advise and kindness! Will 100%...
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Reply from Matt Koch
July 30th, 2026 12:38 PM
Thank you, Kara, for sharing your wonderful experience with Matt. We're glad to hear that his dedication and support made a difference in your home buying journey. Your recommendation means a lot to us, and we look forward to assisting you...
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Lori was very attentive, she was quick to answer any text and call. She was very knowledgeable, and was able to answer any questions me and my husband had. She is very kind and easy to work with, I'd happily recommend her.
The whole loan process.
Reply from Josh Pick, Ruoff Mortgage
July 25th, 2026 11:01 PM
Thank you for the 5-Star review, Ann, and congratulations to you and Kip! Talk soon!
Working with Matt Koch as our loan officer was an outstanding experience from start to finish. We were in lockstep throughout the entire process, and he kept us informed every step of the way. Matt is incredibly pleasant to work with, responsive,...
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Reply from Owner
July 30th, 2026 12:50 PM
Flavian, it was so great working with you both on your new home purchase. I'm super pumped that we were able to get this done much earlier for you and hope you are enjoying your time away. Cheers, The Koch Team.
Working with Matt Koch as our loan officer was an outstanding experience from start to finish. We were in lockstep throughout the entire process, and he kept us informed every step of the way. Matt is incredibly pleasant to work with, responsive,...
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Reply from Matt Koch
July 30th, 2026 12:51 PM
Flavian, we're glad to hear that Matt provided such a positive experience for you during your home-buying journey. It's wonderful to know that his professionalism and clear communication made the process feel simple and straightforward. Thank...
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Sarah Cole is professional and well informed
We admire her dedication and hard work
Reply from Sarah Cole, Ruoff Mortgage
August 5th, 2026 03:35 PM
Thank you so much for your kind words! It truly means a lot to know that my dedication and hard work made a positive impact on your experience. Helping my clients navigate the home financing process with confidence is something I genuinely...
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Communication was great! Thanks for making this process so easy.
Reply from Owner
August 3rd, 2026 03:11 PM
Jessica, I appreciate your feedback and am glad to hear that communication was great. Thank you for sharing that the process felt easy for you!
Communication was great, thanks for making this process so simple.
Reply from Lori Fetter
August 3rd, 2026 04:39 PM
I'm pleased to hear that the communication was great, Jessica. Thank you for letting me know that the process felt simple for you!
Lori has a level of expertise and decisiveness that makes the process orderly and easy to navigate. She invests in her clients and will take the extra time to ensure they are getting the best results. I am beyond grateful to have been connected...
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Reply from Lori Fetter
August 3rd, 2026 08:48 PM
Jessica, I appreciate your kind words about my expertise and decisiveness. I'm glad to know that you found the process easy to navigate and felt supported in achieving the best results. It's wonderful to hear that you had a positive experience...
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Lori hElle's us understand each step of the process and what was needed. The site was easy to use and track our progress
Reply from Lori Fetter
July 31st, 2026 03:20 PM
Ryan, I'm glad I could help you understand each step of the process. It's nice to know that the site made it easy for you to track your progress. Thank you for your kind words!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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