Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Very good
Reply from Sarah Cole, Ruoff Mortgage
August 5th, 2026 03:43 PM
Thank you so much for your review! I truly appreciate you taking the time to share your experience. It was a pleasure working with you, and I'm grateful for the opportunity to help with your home financing. Wishing you many happy memories in...
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Fantastic communication, very helpful and knowledgeable
Reply from Owner
August 5th, 2026 03:44 PM
Thank you so much for your kind words! It truly means a lot to hear that you found my communication helpful and that I was able to make the process easier to understand. I strive to keep my clients informed every step of the way, and I'm so...
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Fantastic communication, very helpful and knowledgeable
Reply from Sarah Cole, Ruoff Mortgage
August 5th, 2026 03:44 PM
Thank you so much for your kind words! It truly means a lot to hear that you found my communication helpful and that I was able to make the process easier to understand. I strive to keep my clients informed every step of the way, and I'm so...
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As with everything there's always room for improvement
I felt left out of the process too much. This is not necessarily Josh's fault. My husband "took charge" but this loan is in my name and there was a lot of communication that I feel I was left out of.
Reply from Josh Pick, Ruoff Mortgage
August 2nd, 2026 03:18 PM
Hi Lucy, I'm sorry to hear that you felt rushed at any point in the process. It's certainly never my intention to make someone feel that way and anything I requested that the underwriter needed wasn't dire that I received it immediately. My...
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Josh is an exceptional lender, especially for first-time home buyers. Throughout our first home-buying journey, my husband and I felt supported every step of the way. No matter the question or obstacle, Josh was always responsive, knowledgeable,...
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Reply from Owner
August 2nd, 2026 03:13 PM
Maddie, thank you so much for the thoughtful testimonial. It means the world to me that you and John feel this way and took the time to put your experience out there for everyone to see. It means a lot to me and I thank you very much!
Everything was quick, easy and understandable.
Lori Fetter, Ruoff Mortgage has received a review with 5 star rating from Marie M
Reply from Owner
August 10th, 2026 03:27 PM
Thank you, Marie, for your 5-star rating. I truly appreciate your support!
Lori was wonderful to work with throughout our home loan process. She was always responsive, knowledgeable, and took the time to answer all of our questions. She made the entire experience smooth and much less stressful. We truly appreciated...
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Reply from Lori Fetter
August 10th, 2026 06:35 PM
Marie, I'm pleased to hear that you found the home loan process smooth and less stressful with my assistance. It was great working with you and answering your questions. Thank you for your kind words and recommendation!
Explained in detail what was needed and the reason it was needed.
Reply from Sarah Cole, Ruoff Mortgage
August 5th, 2026 03:36 PM
Thank you so much for your thoughtful review! I'm so glad you felt informed throughout the process. I believe it's important for my clients to not only know what is needed, but also why it's needed, so you can feel confident every step of the...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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