Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Josh was great. He went above and beyond to help me anyway he could through this stressful process. Everything was awesome working with him. I had very few questions as he made everything pretty clear. If I was to do this all over again I would...
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Reply from Josh Pick - NMLS 134546
December 26th, 2024 04:10 PM
Thank you, Nick! I appreciate you taking the time to complete the survey and leaving your testimonial...that really means a lot to me. Congratulations to you and Cassie on your first home purchase!
Josh was professional, knowledgable, patient, and was wonderful to work with. The process went smoothly and all my questions were answered.
Reply from Josh Pick - NMLS 134546
December 26th, 2024 04:12 PM
Thank you, Mary, and congratulations to you and Jeremiah on your purchase! If there's anything you need or have any additional questions, please don't hesitate to contact me.
Matt Koch, Ruoff Mortgage has received a review with 5 star rating from Connor A
Reply from Owner
July 31st, 2025 07:26 PM
Connor, it’s wonderful to hear that you had such a satisfying experience. Ensuring that the process is as smooth and straightforward for my clients is always my priority. If there's anything more you need or any questions pop up down the line,...
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Matt was fantastic. Had an extremely positive attitude throughout the process and kept us informed every step of the way. As first time homebuyers unfamiliar with the process, Matt made it simple and easy.
Reply from Matt Koch, Ruoff Mortgage
April 7th, 2025 07:22 PM
Hey Connor, thank you for the fantastic review! It's wonderful to hear you had such a positive experience and found the process simple and easy. At Ruoff Mortgage, we always strive to keep our clients informed every step of the way. I'm thrilled...
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easy to understand and easy to work with
Reply from Josh Pick - NMLS 134546
December 19th, 2024 02:06 PM
Thank you for taking the time to complete the survey for us, Joan. Congratulations on your condo purchase!
Josh was extremely helpful and responsive during the entire process which had some hiccups on the realtor side. I was extremely impressed by his ability to pivot and work to resolve these issues
Reply from Josh Pick - NMLS 134546
December 18th, 2024 04:39 PM
Thank you, Matt, and congratulations on your home purchase! I appreciate your patience during the process on the things we ran into!
Josh was on top of everything and helped with technical support as well. Honestly one of the best loan officers that I've worked with!
Reply from Josh Pick - NMLS 134546
December 18th, 2024 03:16 PM
Thank you so much, Jim...that's probably the greatest compliment I could possibly receive from a homebuyer. I greatly appreciate it, and congratulations to you and Liz!
Sarah was absolutely amazing!!! She was recommended by a friend (who also used her). Sarah made the process extremely easy. I knew buying a house came with a lot of stress and paperwork but she was extremely knowledgeable and communicative...
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Reply from Sarah Cole
December 28th, 2024 02:27 AM
Hello Catherine, Thank you so much for leaving such a glowing review! I'm thrilled to hear that your home-buying journey was a smooth one and that you found our process easy to navigate. Your positive feedback really means a lot to me and the...
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Amazing to work with and very knowledgeable!
Reply from Lori Fetter
December 27th, 2024 11:16 PM
I'm absolutely thrilled to hear that you had such a positive experience, Anthony! Your kind words truly mean a lot. I'm here to make sure you're informed and comfortable throughout the whole process at Ruoff Mortgage. It was a pleasure working...
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Agent was superb from start to finish
Reply from Lori Fetter
December 27th, 2024 06:28 PM
I'm absolutely thrilled to hear that you had such a positive experience, Michelle! It's always my goal to make the mortgage process as smooth and efficient as possible for all my clients. Thanks so much for the 5 star review for Ruoff Mortgage...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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