Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
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9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
I felt the communication, transparency, and the website were top notch.
Reply from Matt Koch
November 6th, 2025 05:27 PM
We appreciate your feedback on the communication and transparency you experienced, as well as the positive remarks about our website. It's important to us that you feel informed and connected throughout the process. If you have any more thoughts...
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Lori Fetter, Ruoff Mortgage has received a review with 5 star rating from Lillian P
The process was quick and smooth. When I was feeling stressed about something, Lori would step in and reassure me that she's doing all she can to aquire the best outcome. She was great at communicating. She matched my fast-paced responses.
Reply from Lori Fetter
November 7th, 2025 03:16 PM
I'm glad to hear that the process went quickly and smoothly for you, Lillian. Knowing that I could alleviate some of your stress and keep up with your fast-paced communication is important to me. If there's ever anything else you need or any...
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Josh was wonderful to work with. We were able to do a fast close. He was transparent, knowledgeable, and kind.
Reply from Owner
October 31st, 2025 03:14 PM
Thank you, Alyssa! Congratulations to you and Matt on your home purchase. Stay in touch and let me know if you have any questions or need anything in the future!
Josh was not only readily available at any time, but he was informative and pleasant to work with. He got everything done for a quick close! We are very grateful!
Reply from Josh Pick, Ruoff Mortgage
October 27th, 2025 11:03 PM
Thank you, Alyssa! Congratulations to you and Matt on your home purchase. Stay in touch and let me know if you have any questions or need anything in the future!
Dan was very easy to work with and quick to answer all of my questions or concerns about the process.
Reply from Dan Logan, Ruoff Mortgage
October 27th, 2025 06:27 PM
Thank you Kristen, It was a pleasure working with you. Anytime Ruoff an help a 1st responder, it makes that closing just a bit more special. You are so appreciated and I look forward to seeing the pictures of you in front of the house holding...
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Matt Wisniewski, Ruoff Mortgage
Matt was great to work with. While the interest and upfront costs were within the forms, I don't recall any actual conversation about all the money needed
Dan was very patient with my questions and helped me when i was not sure how to do something on my tablet. He also made sure all my documents were correct which made the closing without glitches.
Reply from Dan Logan, Ruoff Mortgage
October 21st, 2025 05:45 PM
Judy it was my pleasure to assist you in the purchase of your new home. The excitement in you voice when I called to tell you "Clear to Close" made me smile. I look forward to see a picture of you and your keys in-front of the new home! All...
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Josh expertly helped us navigate some challenging circumstances and even with those challenges, the closing process never felt difficult. Thank you, Josh!
Reply from Owner
October 27th, 2025 11:02 PM
Thank you, Jessica! Congratulations to you both and I was happy we were able to get things done for you! Like you said, a bit challenging but got to the finish line nonetheless! I appreciate your patience with the process!
Thank you Josh for helping our dream come true! You excellently helped us to navigate some challenging circumstances and got us home! We appreciate you!
Reply from Josh Pick, Ruoff Mortgage
October 20th, 2025 03:22 PM
Thank you, Jessica! Congratulations to you both and I was happy we were able to get things done for you! Like you said, a bit challenging but got to the finish line nonetheless! I appreciate your patience with the process!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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