Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Lori was extremely quick with alk tasks right up to closing. Her communication was clear and she was helpful at all times (even when she was on vacation!)
Reply from Lori Fetter
December 8th, 2025 04:55 AM
Thank you for your review, Katlin. It's fulfilling to know that my communication and responsiveness met your needs, even during my vacation. If there's anything more I can assist you with, please let me know.
Josh was very responsive even though I worked night shift he would answer me when he was home and potentially took time during his personal time to respond to me to make sure I was in the loop which I greatly appreciated.
Reply from Josh Pick, Ruoff Mortgage
November 25th, 2025 08:22 PM
Thank you for taking the time to do the survey, William! Congratulations on your home purchase and please keep in touch with any questions or needs that you have in the future. Best of luck with your move!
Fast answers by Lori. Although Ruoff loan buttles was through and easy to navigate, it was a little slow.
Lori explored every avenue to get me the best experience possible. Lori made me feel like a priority and directly answered all of my questions. I highly recommend her!
Reply from Lori Fetter
December 5th, 2025 04:10 PM
I appreciate your kind words, Mary. I'm glad our efforts made you feel like a priority and that your questions were answered directly. Thank you for recommending me; it means a lot. If there's anything else you need, I'm here to help.
Dan always takes great care of my clients (our mutual clients). He’s quick, works when other lenders prefer not working and is great at communicating.
Reply from Owner
December 17th, 2025 03:56 PM
I appreciate your feedback, Brian. Providing prompt and effective communication is important to me, and it's good to know that my efforts are meeting the needs of our mutual clients. Thank you for your kind words and for choosing to work with...
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Dan is awesome! He knows his stuff and cares about his clients
Reply from Dan Logan, Ruoff Mortgage
November 24th, 2025 02:56 PM
Thank you Brian, Working with Realtors like yourself who take the time to listen to their Buyers and help coach them to navigate the transaction from the Realtors lane really makes the process run as smooth as it should be. I'm happy that both...
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Lori was such a great person to have on our side while searching for our dream home. She was extremely knowledgeable, helped make us feel confident in all of our decisions, and made the whole process seamless. I would highly recommend her to...
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Sarah is awesome
Reply from Sarah Cole, Ruoff Mortgage
December 1st, 2025 04:56 PM
Thank you for the amazing review! It was an honor to help you — I’m so grateful for your trust! 💛
Josh was super communicative and answered any questions, whether via email or text, in minutes of us asking. It really put our minds at ease.
Reply from Josh Pick, Ruoff Mortgage
November 20th, 2025 08:30 PM
Thank you, Nick! Congratulations to you and Leah and I appreciate your testimonial. Quick replies is important to me and I'm glad that you appreciated that!
Very easy to follow process
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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