Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Lori went above and beyond for us. She was able to salvage our purchase when another bank(key) completely dropped the ball - she got us from start to close in under 2 weeks to make our contract. She explained every step of the way and was always...
read more
Reply from Lori Fetter, Ruoff Mortgage
June 29th, 2026 08:14 PM
Michael, I appreciate your kind words and am grateful to have been able to help with your purchase. It's good to know that my efforts to guide you through the process promptly made a difference. Thank you for taking the time to share your experience!...
read more
The way Sarah kept in constant communciation with us throughout the entire process and was so knowledgeable and informative , made us feel so much more comfortable. Sarah helped make our dreams come true! She is truly remarkable in her career...
read more
Reply from Sarah Cole
June 29th, 2026 02:46 PM
Jalisa, I'm grateful for your kind words about my communication and knowledge throughout the process. It's wonderful to know that I could help make your experience comfortable and support you in achieving your dreams. Thank you for your recommendation,...
read more
Josh was very knowledgeable and kept me up to date on all status updates
Reply from Josh Pick, Ruoff Mortgage
June 15th, 2026 03:38 PM
Thank you, Rob, and congratulations on your home purchase!
Lori was a pleasure to work with. I went in as a first time homebuyer and I knew absolutely nothing. She was so thorough and oraganized, and she communicated everything clearly.
Reply from Owner
June 26th, 2026 12:59 PM
Sophia, I'm glad to hear that working with me was a pleasure for you as a first-time homebuyer. It's wonderful to know that my thoroughness and clear communication were helpful during your process. Thank you for sharing your experience!
Lori was a pleasure to work with. I went in as a first time homebuyer and I knew absolutely nothing. She was so thorough and oraganized, and she communicated everything clearly.
Reply from Lori Fetter, Ruoff Mortgage
June 25th, 2026 12:23 PM
Rachel, I'm happy to hear that you found working with me a pleasure. It's great to know that my thoroughness and clear communication helped you as a first-time homebuyer. Thank you for sharing your experience!
Sarah kept us updated and well informed always uplifting attitude
Reply from Sarah Cole
June 22nd, 2026 03:18 PM
Mary, I appreciate your kind words about my communication and positive attitude. It's great to hear that you felt well-informed throughout the process. If there's anything more I can do for you, please feel free to reach out.
Sarah and her team excelled in keeping us updated and well informed of next steps and documents needed
Reply from Sarah Cole
June 22nd, 2026 03:12 PM
James, I'm glad to hear that you felt well-informed throughout the process with the updates and guidance my team and I provided. Keeping clients updated is a priority for us, and I'm pleased we could assist you effectively. If you have any...
read more
Lori and the Ruoff team were accessible and knowledgeable about a process completely unfamiliar to us. They made sure we were informed with timely responses and quickly compiled information as it was needed. Thank you for an overall great experience....
read more
Reply from Owner
June 18th, 2026 01:49 PM
Tim, I appreciate your kind words about my accessibility and the support provided by the Ruoff team. It's good to know that you felt informed and well-guided through a new process. Thank you for trusting us with your experience.
Lori and the Ruoff team were accessible and knowledgeable about a process completely undamiliar to us. They made sure we were informed with timely responses and quickly compuled compiled information as it was needed. Thank you for an overall...
read more
Reply from Lori Fetter
June 17th, 2026 01:05 PM
Timothy, I'm grateful for your kind words about my accessibility and the support provided by the Ruoff team. It's great to know that you felt informed and well-guided through a new process. Thank you for trusting us with your experience.
very smooth process overall
Reply from Lori Fetter
June 17th, 2026 12:54 PM
Jennifer, I'm glad to hear that you had a smooth process overall. Thank you for choosing to work with me at Ruoff Mortgage!
141–150 of 1612
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us