Ruoff Mortgage - Keystone Crossing, Indianapolis, IN
Indianapolis, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence.
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Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Every hiccup or request for more information was blamed of Fannie Mae my experience with Rxxxxx mortgage was far easier only a few years ago Ruoff just seemed to want the oerfect mortgage package with an AAA borrower just to sell the mortgage...
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Got the house I wanted
Sydney Ott, Ruoff Mortgage has received a review with 5 star rating from Jacob F
Reply from Owner
November 18th, 2025 05:20 PM
I appreciate the 5-star review! Thank you for your feedback!
My loan officer, Sydney, was prompt with all information. I was never waiting on her, & all her work seemed to have been done with exceptional care. She also took time to call, or text, and ask questions to make sure everything was perfect....
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Reply from Sydney Ott, Ruoff Mortgage
November 18th, 2025 05:21 PM
Thank you so much for taking the time to share this! It was truly a pleasure working with you.
Thank you again for trusting me with your loan!
for
Geno Eacret, Ruoff Mortgage
Communication, easy to follow step by step instructions, knowledgeable,
Mark is easy to communicate with and very knowledgeable. He made the process of refinancing very smooth!
Reply from Mark Hardin, Ruoff Mortgage
November 14th, 2025 04:25 PM
It's great to hear that the refinancing process felt smooth and that communication was easy for you. I'm always here to provide clear guidance and support. Thank you for your kind words and for choosing Ruoff Mortgage for your refinancing needs....
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Geno Eacret, Ruoff Mortgage
My loan officer Geno was extremely helpful and knowledgeable. I want to also acknowledge his hard work and effort.
Reply from Geno Eacret
November 24th, 2025 08:12 PM
I'm grateful for your kind words, Michael. It's important to me to be both helpful and knowledgeable in my role. I appreciate you recognizing the effort I put into assisting you. If you ever have more questions or need further assistance, I'm...
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Geno Eacret, Ruoff Mortgage
Geno was always available to answer our questions. Very knowledgeable and even referred us to a credit coach to help raise my credit score. By doing that I was able to raise my score enough in 1 month to get pre approved.
Reply from Geno Eacret
November 24th, 2025 07:50 PM
I appreciate you sharing your experience, Kevin. Being accessible and knowledgeable is a priority for me, and I'm glad the referral to the credit coach made a difference for you. It's great to hear that you were able to raise your credit score...
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Mark was very helpful in helping me load documents and get info to send in for the loan.
Reply from Mark Hardin, Ruoff Mortgage
November 3rd, 2025 04:41 PM
It's great to know that I could assist you with loading documents and gathering the necessary information for your loan. Making sure the process is as smooth as possible is always a priority for me. Thank you for sharing your experience and...
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Our loan officer made it very easy. The portal was easy to use.
Reply from Amy Robbins, Ruoff Mortgage
November 13th, 2025 02:46 AM
Griffin and Kelli, Congratulations on our new home! I am so happy we made the mortgage process easy for you and that the Loan Butler portal was easy for you to use. Please reach out with any questions you may have! I am always here for you....
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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