Alexi Smalley, Ruoff Mortgage
Senior Loan Officer | NMLS# 1919588 | Ruoff Mortga...
Additional Licenses: NMLS# 1919588.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and s...... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Alexi Smalley, Ruoff Mortgage has received a review with 5 star rating from Julie C
Excellent and professional service that is consistant with each person and transaction. Thanks so much for everything Ruoff has allowed to refiance our mortgage and with ease. Your Team has truly been amazing to work with from start to finish!...
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Alexi's an awesome loan officer!
Working with Alexi and the Ruoff team made our securing a home loan smooth and easy. She went above and beyond with her personal service. 100% recommend!
Alexi was amazing helping us navigate through the bumpy road it can be of obtaining a mortgage loan. It appears that she can handle everything we threw at her. Great experience.
Alexi was kind and on top ofbthings of things . She did a great job. Rouff however had me on tears at least twice if not more questioning documents, wanting more documents,resending items we already sent etc. It's stressfull and time consuming...
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Every hiccup or request for more information was blamed of Fannie Mae my experience with Rxxxxx mortgage was far easier only a few years ago Ruoff just seemed to want the oerfect mortgage package with an AAA borrower just to sell the mortgage...
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Got the house I wanted
Alexi was super thorough and guided me through the experience with ease. Really took the stress away as a first-time buyer!
Reply from Alexi Smalley
October 31st, 2025 01:39 PM
I'm pleased to hear that your experience as a first-time buyer went smoothly, Madeline. I'm glad I could help make the process less stressful for you. Thank you for trusting me and Ruoff Mortgage with your journey to home ownership.
Alexi has done multiple mortgages for me, and has always done an excellent job. She makes the entire process very seamless.
Reply from Alexi Smalley, Ruoff Mortgage
August 11th, 2025 04:27 PM
Thank you, Jeff, for your continued trust in me. I'm so happy to hear that the process has been seamless each time. It means a lot to know that I've been able to meet your expectations with every mortgage. Looking forward to assisting you with...
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About
Additional Licenses: NMLS# 1919588.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
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Year Started
2020
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1919588
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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