New American Funding - Dallas, TX

Dallas, TX

4.75

(11,705)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,705)

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Too many cooks in the kitchen. One hand didn't know what the other was doing concierge help was a absolute joke. Knew nothing and did

Reply from Colleen Rodriguez

June 1st, 2026 05:46 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Always there to answer questions and helped us get our home when other places made it seem impossible to get a loan.

Reply from New American Funding - Jason Barnes

May 20th, 2026 03:23 PM

I'm very happy to have the opportunity to help you get into your first home. You are always welcome to reach out to me if you have any other questions. Congrats!!!

Anthony was awesome to work with! I unfortunately lost my job when we were almost finished closing in February and it ended up derailing our refinance. Anthony was there to offer advice and helped us get our loan restarted a month later when...

Reply from New American Funding - Anthony Herr...

May 20th, 2026 01:30 PM

Robyn, I'm grateful for your kind words and appreciate you sharing your experience. It was important to me to support you during such a challenging time, and I'm pleased we could restart the process successfully. Thank you for considering recommending...

I regret not shopping around for a raate. I understand Reed can't control raates, only NAF does, but when I questioned why the raates I was offered were SO much higher than other lenders I consulted (unfortunately too late in the process to...

Reply from Reed Ross

June 1st, 2026 06:08 PM

My refinance request had many obstacles my team gave me good options to pursue and ultimatly the best option to obtain the most profitable result for my request

Reply from Jessica Regalado

May 29th, 2026 04:34 PM

Marcus, I'm pleased to hear that my team was able to provide you with good options and ultimately the best solution for your refinance request. Thank you for sharing your experience with us!

It was absolutely not Caleb’s fault, and I don’t want to blame him—he did a great job and gave his best. However, better communication and timely loan delivery are essential. The delay at my closing resulted in extra fees solely for me, while...

Reply from CALEB BATSON

May 29th, 2026 02:32 PM

Moein, thank you for acknowledging my efforts during your loan process. I'm sorry to hear about the communication issues and the delay at closing that led to additional fees for you. Your feedback is important, and I'll make sure to address...

Communication, professionalism, enjoyable person!!!

Communication was excellent. She worked hard to get us to closing earlier.

Bien was wonderful! He's a hard worker and great person!

Reply from Bien Nguyen

May 29th, 2026 08:16 PM

Thank you for your kind words, Nichole. I'm happy to know you had a positive experience working with me.

I recently worked with Mr Rick Ross at NAF to secure a HELOC and I couldn't be happier with the experience. From the beginning Mr Ross took the time to clearly explain the draw periods, repayment terms and variable. Mr Ross were incredibly...

Reply from Reed Ross

May 29th, 2026 01:51 PM

I'm glad to hear about your positive experience, Sonya. It's appreciated that I could assist you with the HELOC process and provide clarity on the details. Thank you for your kind words and recommendation, and I'll be sure to pass your thanks...

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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