New American Funding - Dallas, TX

Dallas, TX

4.75

(11,700)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,700)

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The team was responsive and it was a pleasure to work with them

Gus is amazing!! He went above and beyond with our loan to meet our closing needs. Gus explained everything well, had patience with all my questions, and truly was a rockstar with this experience. He's the best!!!

Reply from Steve Gustafson

September 23rd, 2026 05:32 PM

Tiana, I'm happy to hear that you had such a positive experience. I appreciate your kind words about my efforts to meet your closing needs and ensure everything was clear. At New American Funding, we're committed to being patient and supportive...

He was always available to return my call. When I called him, he was very polite. And always got down to the bottom of what I needed to find out

Reply from Parker George

September 14th, 2026 09:55 PM

Levern, thank you for sharing your experience. I'm pleased to hear that my availability and politeness were helpful to you. If there's anything more you need, feel free to reach out.

Jason was so very helpful and supportive through the entire process. He was there day and night whenever I needed assurance or questions answered. He made this scary, overwhelming process smooth and painless

Reply from New American Funding - Jason Barnes

September 14th, 2026 02:27 PM

Zachary, I'm grateful for your kind words. It's wonderful to know that I could help make the process smoother for you. If you ever have more questions or need further assistance, please feel free to reach out.

Robert was great especially when I was getting very frustrated and was feeling like every time we thought we had it done something else popped up that needed to be done it was not anything that Robert or Natasha did it was just a very difficult...

Reply from Robert Maiale

September 22nd, 2026 05:36 PM

Edward, I'm grateful for your kind words and understanding during the challenging loan process. It was a pleasure working with you, and I'm glad that both Natasha and I could support you through it. Thank you for trusting New American Funding...

was very happy

Reply from Joanna Ward

September 21st, 2026 07:45 PM

Jeffrey, I'm pleased to hear that you were very happy with your experience. At New American Funding, I aim to provide a positive and supportive service.

Communication was poor at times, but both o f the loan proces officers worked hard to get everything in place for us to but our home. sometimes tasks were unclear or communication was with the othee individual on my loan. I was not kept up...

Reply from CALEB BATSON

September 21st, 2026 04:30 PM

Alicia, I apologize for the communication issues you experienced during the loan process. I understand how frustrating it must have been not to be kept fully informed and for the last-minute change in your closing date. Please reach out to...

Better communication. It seemed to be presumed by the loan officer that we knew more than we did about the process or he did not feel that we needed to understand the process. But in the end, the loan was processed to our satisfaction. I think...

Reply from Paul Betts

September 21st, 2026 04:16 PM

Eric, I appreciate your feedback regarding the communication throughout the process. It's important to me that clients feel informed and supported, and I'll work on improving this aspect. I'm glad the loan was ultimately processed to your satisfaction...

NaF made this stressful, first time home buying experience a lot less stressful and got us in to our new home quickly, thank you Chad, Sarah, and the whole team! Y'all did awesome!

Reply from Chad McQuagge

September 21st, 2026 02:15 PM

I'm happy to hear that I could help make your first home buying experience less stressful, James. Working with Sarah and the team at New American Funding to get you into your new home quickly was a pleasure. If you have any more questions or...

Great communication each step through the process. He responded to texts and email promptly.

Reply from Shan Dobani

September 21st, 2026 03:16 PM

Thank you for your kind words, Lance. I'm glad to hear that my communication throughout the process met your expectations. At New American Funding, ensuring a smooth experience for you is our goal.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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