New American Funding - Dallas, TX

Dallas, TX

4.75

(11,739)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,739)

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5 Star

86%

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1 Star

Mr. Maiale was very attentive, polit, and always availabl!

Reply from Robert Maiale - New American Fundin...

December 2nd, 2024 05:07 PM

Hello ma'am,Hope you and your family had a very blessed Thanks Giving . That you for the response. I will keep you informed on the rates and we can look at doing this again 210 days after your first payment. We can even start looking at reducing...

Bob was super helpful and quick to respond to open questions. Michael was less helpful and sometimes seemed annoyed when asked for additional information. I look forward to working with Bob (Robert) in the future; however, I hope for a different...

Reply from Robert Maiale - New American Fundin...

December 2nd, 2024 04:26 PM

Hello ma'am, Thank you for the response it was greatly appreciated . I will keep you posted as to rates when they start to fall. AI hope you and your family have a very blessed holiday season

Coddi helped to make the process straightforward and streamlined for me and my wife and helped our refinance go through smoothly.

Reply from Coddi Dean - New American Funding

December 2nd, 2024 05:05 PM

Thank you, John, for letting me know you found the refinancing process straightforward and streamlined. It was a pleasure helping you and your wife navigate that process. Seeing a 5-star review truly makes me proud of the work we do here at...

Be more professional and respectful. This was worst experience imaginable. Be honest and transparent. Improve timelines and expectations.

Reply from Scott Ponick

December 11th, 2024 06:56 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Great communication

Reply from Michael Thyer

December 11th, 2024 05:45 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Kathy was readily available and was very helpful. She made the entire process easy for us by being straight-forward and letting us know ahead of time what the next steps would be.

Reply from Kathy Le

December 11th, 2024 05:07 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Naomi Jackson provided the best customer service. Naomi was easily accessible even off hours and she worked through a few hurdles to get our loan processed in time to close.

Reply from Naomi Jackson

December 10th, 2024 05:05 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Ashley and Alyssa, Went above and beyond to make this happen both of them are awesome and I would highly recommend them

Reply from Ashley Dankenbring

December 10th, 2024 05:06 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Overall their ability to communicate the process in detail for acquiring my loan.

Reply from Andrew Peters

December 10th, 2024 04:55 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Answered all questions and made the process simple

Reply from New American Funding - Jesse Payne

May 28th, 2025 08:30 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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