New American Funding - Dallas, TX

Dallas, TX

4.75

(11,702)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,702)

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He was rude, short, and made my clients overwhelmed and stresse. he didn't explain anything to my first time home buyers and they went through 6 different people to actually get this loan closed. I will not be referring him or this lending...

Jason and Chad were both very helpful and supportive throughout the entire process! They explained everything well and got it all accomplished. Everything happened exactly as they advised it would! Went perfectly!!

Reply from Jason O'Steen

August 31st, 2026 02:33 PM

I'm pleased to hear that you found both Chad and me helpful and supportive throughout the process, Kelley. It's great to know that everything went as planned and that our explanations made things clear for you. Thank you for sharing your positive...

Mallory was wonderful. As a first time home buyer, the loan processing part was very stressful. Not having final numbers and a confirmed closing date until the day before, really is extra stress on the buyer. It felt like there was a lot of...

Reply from Mallory Jackson

August 31st, 2026 08:05 PM

Jamie, I appreciate your honest feedback and I'm glad you found my assistance helpful during the process. I understand the stress of not having final numbers until the last moment can be frustrating. Your insight is valuable, and I'll certainly...

Took to long, did not like that we had to pay for another Appraisal Janell was great, went to Sydney and had a hard time communicating with her.

Reply from Janelle Okuma

August 31st, 2026 03:35 PM

Marsha, I appreciate your feedback and am sorry to hear about the delay and the additional appraisal cost. I'm glad you found my assistance helpful, although I understand the communication challenges you faced. Please reach out to me directly...

John, Sarah and the entire team were always there for us throughout the entire process. John was above and beyond at every step, and was available every time we needed him. Thank you so much for your role in helping to make our dream home a...

Reply from New American Funding - John Stockst...

August 21st, 2026 02:08 PM

Donald, I appreciate your kind words about my efforts as well as Sarah and the team's support. I'm glad we could be there for you throughout the process and help make your dream home a reality. If you need anything in the future, please feel...

Better communication

Reply from Kyle Lumpkin

August 31st, 2026 05:55 PM

Ashley, I appreciate your feedback. I'll make sure to improve communication to ensure a smoother experience next time. Thank you for bringing this to my attention.

The service i received from the team was exceptional.

Reply from Jayme Frank

August 31st, 2026 02:54 PM

Keith, I appreciate your kind words and am pleased to hear that you found the service exceptional. If there's anything else I can assist you with, please let me know.

Process was smooth. Communication was great. I felt like he truly had my best interest in mind.

Reply from Hunter Hinton

August 31st, 2026 03:58 PM

Mariah, I'm glad to hear that the process went smoothly and that the communication was effective. Knowing you felt I had your best interest at heart is truly rewarding.

Very responsive, very kind and understanding!

With everything I had to thru he was patient and totally understandin. He went above and beyond.

Reply from New American Funding - Anthony Herr...

August 18th, 2026 08:27 PM

I'm thankful for your words, Michael. It's important to me to be patient and understanding, especially when navigating complex situations. I'm pleased that I could support you through the process.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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