New American Funding - Dallas, TX

Dallas, TX

4.75

(11,714)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,714)

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5 Star

86%

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Being on the east coast, and New American Funding is on the west coast, the time difference was inconvienient. I felt communication was sparce unless I initiated it. I like Naomi, andI felt when I spoke with her she was knowelegable.

The Availability to communicate at all times.

Reply from James Jeter

November 18th, 2025 04:53 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

no I did not say it was not memorable. The did their job

Reply from JOE BACON

November 18th, 2025 03:26 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

I had an excellent experience working with Rob Maiale on my mortgage. From start to finish, he was professional, knowledgeable, and always available to answer my questions. The entire process was smooth and stress-free thanks to his clear communication...

Reply from New American Funding - Robert Maial...

November 10th, 2025 01:45 PM

hello ms williams and good morning, Thank you for the review. Pease know I am here if you ever have any questions. I hope you and your family have a very blessed holiday season

Thank you for a really easy and seamless experience from start to finish. I appreciate your partnership and timely updates throughout the process and in particular, am thankful for the virtual closing. A special thanks to Vanessa as well!

Reply from Janelle Okuma

November 17th, 2025 03:12 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Robert was very helpful and understanding. He answered all my questions and did some research to make sure we were getting enough into our escrow.

Reply from New American Funding - Robert Maial...

November 7th, 2025 03:26 PM

hello ma'am. thank you for the response. if you ever have any questions please let me know i pray you and your family have a blessed holiday season

More communication from the lender. The experience for my clients was very frustrating. This was not on Shane but Sarah and the team. Request for income documents occurred one day before closing. During the process we were told twice that we...

It is always great working with Mr Bien

Reply from Bien Nguyen

November 17th, 2025 05:01 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Overall amazing experience. customer service is outstanding. Thank you for all the help and work put into getting our refinance finalize!

Reply from New American Funding - Jesse Oropez...

November 6th, 2025 09:44 PM

It was great to work with you again! Thank you for the kind words. :)

His explanation was very understandable

Reply from Jason DeNardo

November 17th, 2025 05:12 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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