New American Funding - Dallas, TX

Dallas, TX

4.75

(11,702)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,702)

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Anthony was very personally interested and friendly. He communicated well, checked in throughout the process, and made sure we were clear throughout the entire time.

Reply from New American Funding - Anthony Herr...

September 2nd, 2026 03:28 PM

Thank you for your kind words, Katie. I'm pleased to hear that my communication and personal interest made the process clear for you. It was a pleasure working with you.

Doris was there every step of the way, very helpful in a a lot of the computer matters that I had no experience with. I'm very grateful for her help and expertise.

Reply from Doris Smith

September 14th, 2026 02:48 PM

Stephen, I appreciate your thoughtful words. I'm glad I could assist you with the computer matters and be there for you throughout the process. Your gratitude means a lot to me, and I'm here if you need any further help.

Rachel provides excellent customer service and has extensive knowledge of the lending process. My client has used Rachel Brown’s services for previous transactions and continues to go back to her whenever she needs a new loan. Rachel is my...

Reply from New American Funding - Rachel Brown

September 22nd, 2026 10:17 PM

Thank you so much for your vote of confidence!

Better communication. Faster processing.

Reply from Chase DuPree

September 11th, 2026 06:28 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Everyone really worked hard to make sure everything went smoothly and they were all very knowledgeable.

Reply from Andrew Peters

September 11th, 2026 02:51 PM

I'm pleased to know that you felt everything went smoothly, Kent. It's great to hear that our team's knowledge and hard work made a positive impact on your experience.

Nicole was very communicative in the whole process. She made it a point to call every Friday to share updates and if we weren't available, she would leave a message and always returned our calls. The process from start to finish was seamless...

Reply from Nicole Carpenter

September 3rd, 2026 05:23 PM

Andrew, I'm grateful for your kind words and recommendation. It's wonderful to hear that you felt supported and well-guided throughout the home-buying process. I'm pleased to have been able to assist with your questions and credit concerns,...

Jing was knowledgeable, responsive and provided excellent service throughout the transaction,

Angelo appeared to lack the basic understanding of his job, the ins and outs of the loan, etc. He was always very polite, kind, and respectful, but didn't bring anything to this transaction knowledge wise. This was a very unpleasant transaction...

Made the process as painless as possible.

Reply from Jonathan Lindsey

September 10th, 2026 03:21 PM

Veronica, I'm glad to know that I could help make the process as painless as possible for you. Thank you for sharing your experience!

Nicole did very little communication with me or my client. She basis her communication to mainly one day, Friday, where she will “update” all parties but would provide little to no information. She never provided the final balanced closing...

Reply from Owner

September 11th, 2026 04:30 PM

We apologize for any inconvenience this caused you. Please know that we take your review to heart, learn from it and do better in the future.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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